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The Rough Notes Company Inc.

General Articles

    Shadows, Soap, and Transparency

Shadows, Soap, and Transparency

Public Policy Analysis & Opinion Will Congress revive its oversight function and investigate NAIC’s international activities? In the throes of the 2016 election season, the U.S. House of Representatives passed and forwarded to the U.S. Senate a piece of insurance legislation. Sources close to the legislative effort express confidence in Congress’s taking up the measure again this year. On May 3, 2016, U.S. Rep. Blaine Luetkemeyer (R-Mo.-03), chairman of the

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    FOCUS ON CULTURE: CORE VALUES DRIVE SUCCESS

FOCUS ON CULTURE: CORE VALUES DRIVE SUCCESS

LEADERSHIP Tour of Las Vegas’s Zappos office helps inspire agency culture focus Leadership is multifaceted. But at its core is responsibility foorganizational culture—designing, developing, and nurturing the shared values that drive how organizations operate. Author and former MIT Sloan School of Management Professor Edgar Schein put it this way: “[T]he unique function of leadership that distinguishes it from management and administration is … concern for culture. Leadership begins the culture

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    BROKEN GLASS: FROM PART TIME TO PRESIDENT

BROKEN GLASS: FROM PART TIME TO PRESIDENT

A supportive boss and a refusal to conform to stereotypes paved the way for this agency president This month Rough Notes presents the first profile in a new series titled “Broken Glass.” In this space you’ll meet women who have defied stereotypes, shrugged off detractors, and leveraged drive and determination to achieve top leadership posts in the traditionally conservative independent agency arena. This month we’re profiling Dawn Law, a 30-plus-year

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    AVOIDING ROADBLOCKS TO AGENCY SUCCESS

AVOIDING ROADBLOCKS TO AGENCY SUCCESS

Eight actions to get your agency back on track The Rough Notes Company is headquartered in Carmel, Indiana, nicknamed the “roundabout capital of the country”—having opened its 100th toward the end of 2016. I’m sure there are more by now. While I find roundabouts safe and beneficial for traffic flow—when everyone knows how they work—the frequent construction of these circular intersections causes numerous roadblocks and requires months of finding another

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    Stuck? Is Your Agency in Need of Business Process Reengineering?

Stuck? Is Your Agency in Need of Business Process Reengineering?

Beyond Insurance Dunkin’ Donuts model offers valuable guidance After successfully operating the Industrial Luncheon Service, which served factory workers during World War II from mobile carts, William Rosenberg opened the first Dunkin’ Donuts store 10 miles outside Boston in 1950. From the beginning, the organization’s image reflected that of its founder … a hustler and street fighter. Of interest, Rosenberg had little use for formal education, dropping out of school

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