Management
Making Customer Service Your Competitive Advantage
MAKING CUSTOMER SERVICE YOUR COMPETITIVE ADVANTAGE Turn technology into a benefit that catapults your agency ahead of others in the...
Becoming Indispensable
THE THREE SHIFTS IN BECOMING INDISPENSABLE To keep from stalling, make these three shifts to reach the next level If...
Unnecessary Remarketing
BREAKING FREE FROM UNNECESSARY REMARKETING—CHAPTER ONE: PERSONAL LINES Remarketing judiciously rather than automatically xperiencing the first hard market in...
Performance Killers
MANAGEMENT BY COACHING Seven things you need to stop doing if you want to strengthen your team Peak performance is...
The Talent Pipeline
THE TALENT PIPELINE THAT INDEPENDENT AGENTS MAY BE MISSING More students see insurance careers as meaningful, lucrative, stable and purpose...
