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The Rough Notes Company Inc.

Management

    TOP LEADERS ADHERE TO CORE COMMITMENTS

TOP LEADERS ADHERE TO CORE COMMITMENTS

Winning Strategies Six core commitments to provide clarity and focus for your team There are literally scores of strategies and behaviors that agencies can implement in their quest to achieve great results. However, I’ve found that the greatest results come from focusing on a few selected strategies. The opposite is also true: The more things you chase, the fewer things you catch! With the digital disruption and ongoing commoditization in

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    BIG RISK IN HUMAN RESOURCES

BIG RISK IN HUMAN RESOURCES

Risk Management Partner with HR to help identify, analyze and control risk When we think of all the things that can go wrong in running a business—things such as damage to property from fire or tornado, product liability, or even a serious auto accident—the risk in human resources is often overlooked. If not, it’s given low priority. All too often, employers react to incidents instead of being proactive to avoid

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    SOLVING THE INEXPERIENCE, CREDIBILITY, AND TRUST PARADOX

SOLVING THE INEXPERIENCE, CREDIBILITY, AND TRUST PARADOX

Beyond Insurance Five key steps to becoming a trusted advisor Earlier this year I had the privilege of presenting a program titled “Competitive Advantage” to 25 or so bright-eyed, ambitious, next-generation leaders at a prestigious insurer’s new agent school. The focus of my talk was how to outrun the “lack of experience” stigma that creates a credibility, trust, and self-confidence issue for new producers. True credibility comes from letting the

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    FOUR PAY ISSUES TO WATCH IN 2018

FOUR PAY ISSUES TO WATCH IN 2018

The Innovative Workplace Employee compensation has always been a hot topic, and this year the temperature will continue to rise. Managing pay can be tricky. Handled incorrectly, pay can create problems for an employer—everything from the inability to attract the right candidates and losing great employees to the competition to presenteeism (employees who are physically in the workplace but not engaged in their work), employee relations issues, compliance audits, and

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    LEARNING FROM THE BEST: PROVIDING WORLD-CLASS CUSTOMER SERVICE AT YOUR AGENCY

LEARNING FROM THE BEST: PROVIDING WORLD-CLASS CUSTOMER SERVICE AT YOUR AGENCY

Customer Service Focus Does Disney-like overmanaging have its place? Jeff Bezos, Amazon chairman and CEO, commenting on the customer experience once said, “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little better.” That’s pretty heady stuff from the CEO of a behemoth organization that interacts with its customers

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