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Agency of the Month

    Learning in the School of HARD KNOCKS

Learning in the School of HARD KNOCKS

Third generation learns by doing as principal “retires” after six months The Wilkinson Insurance Agency in White House, Tennessee, was founded 60 years ago by J.M. Wilkinson as a sideline, to supplement his banking salary. Manley, as he was called, was manager of Farmers Bank and had studied banking. But he saw that having the ability to offer insurance to his banking customers was a win-win that provided clients with

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    HONORING THE PAST, LOOKING TO THE FUTURE

HONORING THE PAST, LOOKING TO THE FUTURE

Carolinas agency continually finds new ways to deliver value to clients In the late 1980s three friendly competitors—Arnold Edwards, Bart Church, and Jim Muse—started meeting in the shade of an oak tree to share ideas about how to be successful in the agency business. Each of the three had an extensive background in sales, finance, and underwriting, and it wasn’t long before these casual get-togethers started to take on the

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    READ THE POLICY

READ THE POLICY

Coverage knowledge helps this Michigan agency achieve a high retention rate In 1916, the first Nash motor car was produced and Les Whims opened a Nash dealership in downtown Rochester, Michigan. His friend, Vern Moulton, suggested that he might want to sell auto insurance, as well. Vern had just founded Auto-Owners Insurance Company. Les, who was an entrepreneur with a number of different business interests in his future, thought the

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    A MOM AND POP SHOP GROWS UP

A MOM AND POP SHOP GROWS UP

But the family environment remains, more than 100 years later By Dennis H. Pillsbury “There’s a special feel at Conover Beyer,” says Mike Sullivan, senior account executive. “Somehow, the agency has maintained a Mom and Pop shop atmosphere that includes both its employees and its clients as members of its extended family. We continue to encourage people to come to our office and mingle with our employees. And that happens

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    SERVING ITS COMMUNITY

SERVING ITS COMMUNITY

Good citizenship helps this Illinois agency’s growth and retention Flipping hamburgers at an outdoor barbecue may not seem like a strong marketing tool for establishing an agency as the trusted advisor for people and businesses in the Frankfort, Illinois area, but it was. It was yet another way that the people at Gnade Insurance showed their support for the community they serve. In this instance, the barbecue was the brainchild

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