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    ACHIEVING SUCCESS WITH A SPIRIT OF GRATITUDE

ACHIEVING SUCCESS WITH A SPIRIT OF GRATITUDE

A student of the industry brings other students into his agency From day one at the agency, I have been a student of the insurance business,” says Ben Patterson, CIC, CRM, who joined Patterson & Associates Insurance Agency, Inc., Richardson, Texas, as its fifth employee in 1996. “I joined the agency straight out of college. It was started in 1983 by my father, Ron, and was still a relatively small

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    A GUIDE TO TIME MANAGEMENT

A GUIDE TO TIME MANAGEMENT

YOUNG PROFESSIONALS Follow these seven maxims to better manage your time Let’s talk about time management, shall we? We all want to effectively manage our time, but where do we learn the concept of time management? Bill Wilson, CPCU, ARM, AIM, AAM, discovered the concept in college, thanks to a classmate nicknamed Mungo. We could all use someone like Mungo in our lives. Retiring from the Independent Insurance Agents &

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    THE BUY BUTTON: PUTTING YOU BACK IN THE GAME

THE BUY BUTTON: PUTTING YOU BACK IN THE GAME

TECHNOLOGY  Why independent agents and their business partners need to support this process  Imagine you went to Rocket Electronics to purchase that big screen of your dreams for a Super Bowl party, saw a row of TVs on the shelf, but were told: “You can’t buy this today; after we do a credit check I’ll call you and tell you when you can come back and pick it up.” Just

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    FOCUS ON CULTURE: CORE VALUES DRIVE SUCCESS

FOCUS ON CULTURE: CORE VALUES DRIVE SUCCESS

LEADERSHIP Tour of Las Vegas’s Zappos office helps inspire agency culture focus Leadership is multifaceted. But at its core is responsibility foorganizational culture—designing, developing, and nurturing the shared values that drive how organizations operate. Author and former MIT Sloan School of Management Professor Edgar Schein put it this way: “[T]he unique function of leadership that distinguishes it from management and administration is … concern for culture. Leadership begins the culture

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    BROKEN GLASS: FROM PART TIME TO PRESIDENT

BROKEN GLASS: FROM PART TIME TO PRESIDENT

A supportive boss and a refusal to conform to stereotypes paved the way for this agency president This month Rough Notes presents the first profile in a new series titled “Broken Glass.” In this space you’ll meet women who have defied stereotypes, shrugged off detractors, and leveraged drive and determination to achieve top leadership posts in the traditionally conservative independent agency arena. This month we’re profiling Dawn Law, a 30-plus-year

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