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    ALL IN THE FAMILY

ALL IN THE FAMILY

ESOP brings teammates together at this Mississippi agency Now that’s a big family—116 people and counting! “Our leadership puts others before themselves,” says Ross & Yerger Vice President and Personal Lines Group Leader Jordan Bryan, API. “They’re willing to do anything to help out any of our people, and that’s contagious. It contributes to the family-like atmosphere that pervades our agency. “And it is our agency,” she emphasizes. “I come

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    CYBER: A RISK MANAGEMENT APPROACH

CYBER: A RISK MANAGEMENT APPROACH

Risk & Insurance Management Society (RIMS) report offers practical steps to take before and after a cyber event occurs At around 11:20 in the morning, on the last Tuesday of June, a friend and former coworker of mine posted on Facebook: “Massive cyber attack … Freaking.” As a remote worker for a U.S.-based subsidiary of a global industrial firm—a company operating in 43 countries on five continents—she quickly felt the

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    NOT YOUR FATHER’S AUTO RISKS

NOT YOUR FATHER’S AUTO RISKS

Agents must understand the programs available to their customers through the companies they represent Over the past decade or so, several so-called disruptive forces have affected the personal auto insurance market. Among them: telematics and usage-based insurance products, which ushered in new ways for insurers to collect, develop, and use large volumes of refined, driver-focused data to assess and price risk more accurately. On the heels of this wave came

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    TO CHAT OR NOT TO CHAT?

TO CHAT OR NOT TO CHAT?

Industry professionals share their experiences with using online chat for business—and not just with customers and prospects I remember during my latter years    of high school—yes, I’ll date myself here—when my family first got dial-up Internet in our house, and I discovered the concept of online chat, I thought it was amazing to be able to talk in real time with someone on the other side of the country on

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    VIOLENCE IN THE WORKPLACE

VIOLENCE IN THE WORKPLACE

Mitigate risk by recognizing signs of troubled individuals and following best practices during the hiring process Earlier this year (see the April issue of Rough Notes), I wrote an article on the education sector, which contained a section about active shooter coverages. That same month I attended the RIMS conference in Philadelphia, where I heard a session on workplace violence. Since you’re reading about it now, apparently I felt the

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