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Management

    THE NET PROMOTER SCORE (NPS)—HOW ONE AGENCY ENERGIZES EMPLOYEES AND INSPIRES WORD OF MOUTH AT THE FLIP OF A SWITCH

THE NET PROMOTER SCORE (NPS)—HOW ONE AGENCY ENERGIZES EMPLOYEES AND INSPIRES WORD OF MOUTH AT THE FLIP OF A SWITCH

Blasted Myths Receive a wealth of constructive feedback by implementing the NPS correctly Successful insurance agents will tell you that healthy client relationships are vital to their business. It’s what separates them from their competitors. But ask the same agents how they track customer loyalty and you’ll likely be met with a blank stare. Although monitoring the pulse of their agency is important, they’ve probably found that persuading people to provide

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    IS YOUR AGENCY TOO COMFORTABLE?

IS YOUR AGENCY TOO COMFORTABLE?

Great growth requires letting go of complacency  It dawned on me recently that too many agencies and their teams are too comfortable (or complacent) to really grow. What they have are “lifestyle agencies,” which is absolutely okay if that’s what they want. Gary Holgate, my mentor in the business and the first-ever true independent agency consultant, always said that what happens at so many agencies is that the owners start

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    MANAGING THE ANXIOUS GENERATION

MANAGING THE ANXIOUS GENERATION

Management By Coaching Tips for when job performance begins to suffer  Krista was 27 and the most recent hire in the agency’s rapidly expanding sales department. She was smart, energetic, and determined to succeed. The agency’s management team was convinced she had a brilliant future in sales. Six months into the job, Krista was falling short of expectations. She wasn’t meeting her goal for weekly prospecting calls. Her desk and

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    The Circle of Choice

The Circle of Choice

Winning Strategies An effective process consistently produces the right results Although this topic could apply to most employees, this article is really directed at producers. One of the biggest problems I see with average producers is their inability—or unwillingness—to focus on the right things. They chase way too many “bright and shiny” objects, allowing endless distractions to take them away from their “real” job. As one of my great clients

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    A GUIDE TO TIME MANAGEMENT

A GUIDE TO TIME MANAGEMENT

YOUNG PROFESSIONALS Follow these seven maxims to better manage your time Let’s talk about time management, shall we? We all want to effectively manage our time, but where do we learn the concept of time management? Bill Wilson, CPCU, ARM, AIM, AAM, discovered the concept in college, thanks to a classmate nicknamed Mungo. We could all use someone like Mungo in our lives. Retiring from the Independent Insurance Agents &

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