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    CLAIMS DOWNLOAD MATURES

CLAIMS DOWNLOAD MATURES

Claims download—and other forms of download, for that matter—must continue to grow if the agency system is to respond efficiently to customer needs. When Lori Heemstra, CIC, joined Michigan-based Berends Hendricks Stuit Insurance as commercial lines division manager a number of years ago, the agency wasn’t using commercial lines real-time or download functionality. “We weren’t really active in that,” she recalls. But Heemstra, who chairs the Applied Client Network Member

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    BIG DATA IS A BIG DEAL

BIG DATA IS A BIG DEAL

How agents can leverage big data and artificial intelligence to meet client expectations Big data and artificial intelligence are creating buzz today, with their promise to help insurers and other sales organizations leverage the numbers to increase market share, customer retention, and profits. As an independent agent or broker, you’re facing intense competition from some powerful aggregators of big data such as GEICO, Progressive, eSurance, newcomer Lemonade, and other players

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    JOIN THE CONVERSATION

JOIN THE CONVERSATION

TechKnowFile How agencies can leverage social media to grow their business As independent agents, we need to connect with new prospects to grow our business, but it can be difficult to grab the attention of tech-obsessed consumers. A simple way we can get noticed and generate leads is by joining the conversation on social media. Building an active social media presence can help agencies forge relationships with new prospects, strengthen

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    LET’S CHAT: HOW A CHAT BOT CAN ENHANCE THE CUSTOMER EXPERIENCE

LET’S CHAT: HOW A CHAT BOT CAN ENHANCE THE CUSTOMER EXPERIENCE

TACTICAL TECH Everything you need to know about a potentially powerful new communication tool Chat bots have been around for a while. Exactly what are they? According to Google’s definition, a chat bot is “a computer or program designed to simulate conversation with human users, especially over the Internet.” Chat bots can be used in any business, and we recently have seen an uptick in interest within the insurance space.

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    COOL TOOLS FOR MANAGING WORK COMP RISKS

COOL TOOLS FOR MANAGING WORK COMP RISKS

Two high-tech solutions for preventing injuries and expediting return to work Filling out lengthy accident reports … coordinating resources to help injured workers recover … striving to prevent worksite accidents and reduce premiums … these are just a few of the myriad challenges employers face in the complex arena of workers compensation. The burden is even greater for smaller companies, where executives may wear several hats and have no dedicated

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