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Technology

    AGENCIES WEIGH IN ON CONNECTIVITY

AGENCIES WEIGH IN ON CONNECTIVITY

Survey results offer benchmark information about agency-carrier connectivity investments, barriers and outlook Customer retention, new business production and better customer experience are the top three business drivers that independent agency professionals cited for their investments in agency-carrier connectivity. “Independent agents operate in a challenging and ever-changing business environment,” explains Karen Pauli, principal at Strategy Meets Action (SMA). “Successful agents recognize that, in order to succeed, they need to make the

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    INVESTMENT IN TECHNOLOGY INCREASES AGENCY’S CURRENT, FUTURE VALUE

INVESTMENT IN TECHNOLOGY INCREASES AGENCY’S CURRENT, FUTURE VALUE

Leverage technology to effectively drive sales, delight customers and position your agency for tomorrow An irrefutable correlation exists between technology investment and the value of an independent agency. And the ultimate key to agency value is investing time, training and talent to use that technology to the fullest, to effectively drive sales and deliver a better customer experience. “Every agency one day will be bought, sold, merged or internally perpetuated

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    CONSUMERS ARE MOBILE. ARE YOU MEETING THEM THERE?

CONSUMERS ARE MOBILE. ARE YOU MEETING THEM THERE?

Where mobile is touching the agent’s world–Part 2 “The minute a carrier or an agent can put anything on a mobile device, it gives their customers and their prospects another way to interact with them.” Deb Smallwood Founder Strategy Meets Action Independent agents need to consider consumers’ desire to use their mobile devices (smartphones and tablet computers) for insurance transactions. In consumers’ interactions with the insurance industry, nine de facto

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    INSURANCE DIGITAL REVOLUTION BUILDING ROADMAP FOR AGENTS

INSURANCE DIGITAL REVOLUTION BUILDING ROADMAP FOR AGENTS

Survey results reveal opportunities for industry to advance  Earlier this year, more than 4,300 agents, brokers and managing general agents shared insight on technologies available to help them grow their business and serve their customers. They also revealed which they’re using—and which they’re not. The online Insurance Digital Transformation Survey was conducted by the Insurance Digital Revolution (IDR), an industry initiative formed last year to accelerate adoption of technologies that

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    WINNING AT DATA SECURITY WHACK-A-MOLE

WINNING AT DATA SECURITY WHACK-A-MOLE

With more cyber threats popping up, agents now have a bigger hammer thanks to ACT’s “Security Issues Pocket Guide” Agency Principal Steve Aronson admits he can’t keep his hand down when an industry technology group puts out a call for volunteers. “I’ve been a technology agent leader since 1981,” he says. And he isn’t slowing down. He currently serves on the board of ID Federation and the Agents Council for

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