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    AN AGENT’S FLIGHT JOURNAL: FOUR THINGS I LEARNED ON MY TRIP TO THE CLOUD

AN AGENT’S FLIGHT JOURNAL: FOUR THINGS I LEARNED ON MY TRIP TO THE CLOUD

TechKnowFile Consider this counsel if contemplating conversion to the cloud In 2002, when I first started looking into “the   cloud”—the use of web-based computing using shared resources such as networks, servers, storage and applications—I had a gut feeling that it would pay off. I did my homework, too, before my agency migrated to cloud services for our management system. For sure, moving to the cloud yielded benefits—immediately and over the

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    RANSOMWARE: COMING TO A MOBILE DEVICE NEAR YOU

RANSOMWARE: COMING TO A MOBILE DEVICE NEAR YOU

To The Point If you don’t trust the source of a download, don’t download it. Otherwise, you’re inviting an attack. Ransomware, that ubiquitous malware that denies users access to their own device, is increasingly showing up on mobile devices. While we typically associate malware with desktop computers, it’s fully capable of infecting mobile devices, too. In fact, mobile-based ransomware incidents increased nearly four-fold in the past year. Kaspersky Lab reports

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    AGENCIES WEIGH IN ON CONNECTIVITY

AGENCIES WEIGH IN ON CONNECTIVITY

Survey results offer benchmark information about agency-carrier connectivity investments, barriers and outlook Customer retention, new business production and better customer experience are the top three business drivers that independent agency professionals cited for their investments in agency-carrier connectivity. “Independent agents operate in a challenging and ever-changing business environment,” explains Karen Pauli, principal at Strategy Meets Action (SMA). “Successful agents recognize that, in order to succeed, they need to make the

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    INVESTMENT IN TECHNOLOGY INCREASES AGENCY’S CURRENT, FUTURE VALUE

INVESTMENT IN TECHNOLOGY INCREASES AGENCY’S CURRENT, FUTURE VALUE

Leverage technology to effectively drive sales, delight customers and position your agency for tomorrow An irrefutable correlation exists between technology investment and the value of an independent agency. And the ultimate key to agency value is investing time, training and talent to use that technology to the fullest, to effectively drive sales and deliver a better customer experience. “Every agency one day will be bought, sold, merged or internally perpetuated

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    CONSUMERS ARE MOBILE. ARE YOU MEETING THEM THERE?

CONSUMERS ARE MOBILE. ARE YOU MEETING THEM THERE?

Where mobile is touching the agent’s world–Part 2 “The minute a carrier or an agent can put anything on a mobile device, it gives their customers and their prospects another way to interact with them.” Deb Smallwood Founder Strategy Meets Action Independent agents need to consider consumers’ desire to use their mobile devices (smartphones and tablet computers) for insurance transactions. In consumers’ interactions with the insurance industry, nine de facto

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