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THE NEIGHBORS JUST COULD NOT HANDLE THE SMELL

THE NEIGHBORS JUST COULD NOT HANDLE THE SMELL

THE NEIGHBORS JUST COULD NOT HANDLE THE SMELL
October 26
13:12 2017

Bible Pork’s neighbors sued them because, in their opinion, the odor produced in the hog factory was a public nuisance. They demanded that Bible stop operations and to provide other relief to the community. Bible turned to Country Mutual for coverage but it was denied on the basis that there was no occurrence and, even if there had been an occurrence, it was excluded under the pollution exclusion.

Bible turned to the courts for help.

See how the courts ruled.

In May 2005, Bible Pork began the lengthy process of obtaining approval from the Illinois Department of Agriculture (Department) to begin constructing a new hog factory in Clay County. The construction required compliance with the Livestock Management Facilities Act. Eventually, the Department approved the plans, groundbreaking began in October 2005, and Bible Pork was operational in June 2006. Twenty-one plaintiffs filed an underlying lawsuit against Bible Pork during the construction project. They sought to have the facility deemed a nuisance due to anticipated “disagreeable noises, odors, dust particles, surface water contamination, and loss of property values which would interfere with their lives and render the facility a public and private nuisance.” Their complaint included “such other relief as deemed appropriate.” Bible Pork notified its insurer, Country Mutual, requesting defense and indemnity under two policies: (1) Agriplus Farm Liability Policy and a Farm Umbrella Liability Policy.

Country Mutual denied the claim under both policies because the complaint did not include an occurrence as defined, typically, sudden and accidental. In addition, there was no indication of damages only a declaratory judgment. Further, Country Mutual denied coverage, citing the pollution exclusion. Bible Pork continued to inform Country Mutual of developments in the underlying case and advised the carrier that plaintiffs were seeking both monetary damages and injunctive relief. As a result, Bible Pork asked Country Mutual to reconsider its denial of coverage and defense. Country Mutual again denied in August 2008, and in September 2008, did file for a declaratory judgment that it had no duty to defend.

On April 26, 2013, the trial court entered an order granting Bible Pork’s motion for summary judgment, finding Country Mutual owed Bible Pork a duty to defend in the underlying lawsuit. The trial court made four specific findings with regard to why there was a duty to defend.

  • The underlying lawsuit was for damages under both policies seeking damages because the complaint included ““other relief deemed appropriate”.
  • There was an occurrence as defined and the “expected or intended injury” exclusion did not apply.
  • Allegations of contamination, depletion, and water contamination related to “physical injury to or destruction of physical property”.
  • The pollution exclusion was ambiguous and therefore, did not apply.

Country Mutual appealed the decision. The appellate court affirmed the judgment requiring Country Mutual to reimburse Bible Pork the $2,026.098.63expenses it incurred during the underlying plus accrued interest in the amount of $480,068.96.

Country Mut. Ins. Co. v. Bible Pork, Inc., Appellate Court of Illinois, Fifth District. November 20, 2015, 2015 IL App (5th) 140211 42 N.E.3d 958 397 Ill.Dec. 712

Can a nuisance be an occurrence?

The insuring agreement in most general liability policies provide coverage only for damages due to bodily injury or property damage that are the result of or that arise out of an occurrence. The term occurrence is therefore essential to coverage. If there is no occurrence then there is no coverage.

Read the PF&M analysis of the ISO Commercial General Liability Policy Insuring Agreement and the definition of occurrence.

CG 00 01–COMMERCIAL GENERAL LIABILITY COVERAGE FORM

This coverage form begins by stating that certain of its provisions restrict coverage. It encourages the named insured to carefully read the coverage form in order to understand each party’s rights and duties and to determine what is covered and not covered. It also points out that the terms “you and your” refer to the named insured and that an insured is any person or entity that qualifies as such under Section II–Who Is an Insured. The terms “we, us, and our” refer to the insurance company that provides the coverage. Reference is made to Section V–Definitions because understanding the definitions is critical to understanding the coverage form.

SECTION I–COVERAGES

COVERAGE A–BODILY INJURY AND PROPERTY DAMAGE LIABILITY

  1. Insuring Agreement
  2. The insurance company agrees to pay amounts the insured is legally obligated to pay as damages for bodily injury and property damage that this insurance covers. It also has the right and duty to defend the insured against any suit that seeks those damages but only those suits that seek damages that this insurance covers. The insurance company can investigate any loss and settle any claim or suit that results at its discretion, but the amount it pays as damages is limited as described under Section III–Limits of Insurance. Its right and, more importantly, its duty to defend ends when the limit of insurance that applies to pay judgments and settlements under Coverage A or Coverage B or medical expenses under Coverage C has been exhausted. The insurance company has no other obligation or liability to pay sums or perform acts or services except for those specifically listed and described under Supplementary Payments–Coverages A and B.
Examples:

  • The Road Runner sues Wiley Coyote for numerous attempts on his life. The insurance company is not obligated to defend Wiley because the CGL Coverage Form does not insure intentional acts.
  • Feels Good Mutual insures Eric’s Etchings under the CGL Coverage Form with a $1,000,000 General Aggregate Limit. An explosion occurs as a result of Eric’s negligence and a number of persons are injured. In addition, several adjacent properties are damaged. Each injured person and property owner files a separate claim for its injuries and damages and Feels Good begins to make settlements. Once the $1,000,000 General Aggregate Limit is used up, Feels Good has no further obligation to pay for injuries or damages or to defend against any lawsuits that might be filed.

 Note: The payments must actually be made or deposited with the court before the obligation to defend ends.

Related Court Case: Defense Obligation Ended When Court Determined Insurer Did Not Have Duty to Indemnify For Contamination

  1. Coverage applies to bodily injury and property damage subject to both of the following:
  • Is caused by an occurrence that takes place in the coverage territory
  • Occurs during the policy period
Example: Charlie’s Custom Machinery has an operation in Ireland that both manufactures and distributes his products. There is no coverage for loss or injury in Ireland because of the definition of coverage territory. However, Charlie manufactures some products in the United States and sells them in Ireland. Loss or injury from these products meets the definition of covered territory as do loss or injury from products manufactured in Ireland that Charlie distributes in the United States.

Coverage applies only if, prior to the policy period, no insured or employee authorized to give or receive notice of an occurrence or a claim or knew that the bodily injury or property damage had occurred.

Example: On 08/01/16, Keith’s Excavating Company taps the gas line on Kingsley Drive. This results in gas escaping from the line. Paul operated the backhoe at the time and was new on the job. He knew that he caused some damage but did not notify anyone for fear of losing his job. Keith’s policy period is 09/01/16 to 09/01/17. A gas line explosion occurs on Kingsley Drive on 10/01/16. The investigation reveals the damage to the gas line and Keith is sued for contributing to the 10/01/16 explosion. Because no one at Keith’s, in a position of responsibility, knew about the prior year’s property damage, the current policy period’s coverage responds to the 10/01/16 claim.

If either an insured or an authorized employee knew about any bodily injury or property damage, any continuation, change, or resumption of such bodily injury or property damage during or after the policy period, it is considered to have been known before the policy period.

Example: Continuing the example above, this time Paul tells Keith what he did. Keith notifies the gas company to alert it to the problem. The gas company agrees to investigate and adds it to the stack of items to check. When the explosion occurs, Keith’s current policy does not respond because of the prior incident. However, the policy that covered the prior period should respond.
  1. Bodily injury or property damage that occurs during the policy period but that is unknown by any insured or employee authorized to give or receive notices of claims prior to the policy period to have occurred includes any continuation, change, or resumption after the policy period ends.
Example: Speedy Plumbing sends Charlie to install a hot water heater in a vacant unit in the Golden Heights Apartment building. Charlie does not close the faucet properly when he leaves. Because the unit is vacant, nobody notices the constant drip that occurs until the ceiling of the unit below it collapses. Speedy Plumbing’s coverage runs from 10/01/16 to 10/01/17. Charlie installed the water heater on 09/15/16 and the ceiling collapsed on 10/30/16. The policy that runs from 10/01/16 to 10/01/17 pays the loss. On 10/15/17, the tenant in the previously vacant unit falls through the floor of his unit into the one below it. The claims adjuster determines that the water leak weakened the floor joists and Speedy Plumbing is sued again. While the injury occurs on 10/15/17, the policy that ran from 10/01/16 to10/01/17 responds because this injury is a continuation of the prior loss.
  1. Bodily injury or property damage is considered known at the earliest date when any insured defined in the paragraph 1. Of Section II–Who Is an Insured or an employee authorized to give or receive notices of claims:
  • Reports any part of any injury or damage to the current insurance company or any other company
  • Receives a written or verbal demand or claim for damages
  • First becomes aware in any other way that bodily injury or property damage either has occurred or has begun to occur

Related Court Case: Known Injury or Damage Not Excluded In Continuous or Progressive Damage Loss

  1. Bodily injury damages include damages that any person or organization claims for care, loss of services, or death that results from the bodily injury at any time.

SECTION V–DEFINITIONS

Defined words are used throughout the coverage form. Some of the definitions expand coverage while others restrict coverage but all are designed to provide a clearer understanding of the coverage intention. Twenty-two terms are defined.

  1. Occurrence

This is an accident. It includes continuous or repeated exposure to essentially the same harmful conditions.

Agribusiness Operations

Bible Pork was a large commercial hog operation. This type of enterprise requires coverage that is a mixture of commercial- and farm-type coverages. However, many farmowner agents may steer away from larger farm operations because of an uncertainty of coverages to consider. If you would like to venture into farm-related exposures, an excellent starting place is the Coverages Applicable – Agribusiness Section. It lists a number of coverages to consider and provides a concise description of each. There are often links within that description to provide more in depth information.

Review the Coverage Applicable – Agribusiness Section below

INCLUDING:  Cash Grain Operations • Dairy Operations • Horse Farms (Other Than Racehorses) • Horse Farms (Racehorses) • Wineries

Insurance for agribusiness falls into three general categories. The first is property insurance on the buildings and the usually substantial amount of business personal property, including machinery, livestock, equipment and stock. The second is liability for both premises and products. The last is protection for worker injuries. Auto insurance should be written if the operation owns vehicles and especially if it transports its own products.

Note: There may be significant personal lines exposures and those are addressed in the Personal Risks and the Farm and Ranch Chapters. This discussion concentrates on only the commercial aspects of an agribusiness operation.

Package Policies

Agribusiness operations are not eligible for most businessowners programs but commercial coverages can be conveniently combined under a commercial package policy.

Commercial Package Policy (CPP)

Property Coverages

Larger agribusiness risks should consider writing their insurance coverage under an agricultural output policy due to its flexibility and additional coverages.

Equipment Breakdown Protection may be provided in the agricultural output policy or written separately. The coverage is extremely important because of the extensive use of machinery to control temperatures, monitor feed, milking and many more operations.

Utility services direct damage coverage is an important optional coverage that should be considered because the agribusiness risk depends on an uninterrupted source of power for its continuing operations.

Types of Property

Building

Business Personal Property

Personal Property of Others

Improvements and Betterments

Property Coverage Forms

Agricultural Output Policies

Building and Personal Property Coverage Forms

Builders Risk Coverage

Commercial Output Policies

Equipment Breakdown Protection Coverage (AKA Boiler and Machinery Coverage)

Legal Liability Coverage

Tobacco Sales Warehouse Coverage

Perils Insured/Causes of Loss Forms

Basic

Broad

Special

Earthquake

Flood Coverage

Mine Subsidence

Property Coverage Options to Consider

Debris Removal Coverage

Ordinance or Law Coverage

Outdoor Trees, Shrubs and Plants Coverage

Spoilage Coverage

Utility Services–Direct Damage Coverage

Valuation Options

Manufacturers’ Selling Price

Market Value–Stock

Peak Season Limit of Insurance

Replacement Cost

Value Reporting

Time Element Coverages

Business Income with Extra Expense Coverage

Business Income without Extra Expense Coverage

Extra Expense Coverage

Leasehold Interest Coverage

Time Element Coverage Options to Consider

Business Income from Dependent Properties Coverage

Ordinance or Law Increased Period of Restoration Coverage

Utility Services–Time Element Coverage

Inland Marine Coverages

Animal mortality, transportation and electronic data processing are three vital inland marine coverage needs. Livestock operations have significant exposures to all three because of the potential for significant loss when animals are kept in a single building. Transporting live animals can be very hazardous especially on narrow rural roads. Electronic Data Processing coverage is also extremely important because all agribusiness operations are becoming dependent on it for communication and also for efficiently managing all aspects of the processing.

Accounts Receivable Coverage

Contractors’ Equipment Coverage

Difference in Conditions (DIC) Coverage

Electronic Data Processing Equipment Coverage

Mobile Equipment Coverage

Transportation Coverage

Valuable Papers and Records Coverage

Crop and Livestock Coverages

Loss of crops or livestock can financially ruin an agribusiness operation. Therefore, special coverages are available specifically to cover these unusual loss exposures. The market is limited because of the unique nature of the exposures, and the specialized knowledge necessary to underwrite and price the risk and to adjust any claims.

Bloodstock Insurance

Crop Hail Coverage

Livestock Coverage Form

Livestock Mortality Coverage

Multiple Peril Crop Insurance

Revenue Insurance

Crime Coverages

The primary crime exposure for agribusiness operations is employee theft of inventory. Theft of money and securities exposures may be present if retail and wholesale operations are conducted. Extortion and kidnapping may be a concern with valuable livestock and horses. Internet sales may also create exposures.

Computer and Funds Transfer Fraud Coverage

Employee Theft Coverage

Forgery or Alteration Coverage

Inside The Premises–Theft of Money and Securities Coverage

Inside The Premises–Robbery or Safe Burglary of Other Property Coverage

Money Orders and Counterfeit Money Coverage

Outside The Premises Coverage

Crime Coverage Options to Consider

Destruction of Electronic Data or Computer Programs Coverage

Employee Theft and Forgery Policy

Extortion Coverage

Inside The Premises–Robbery or Safe Burglary of Money And Securities Coverage

Inside The Premises–Robbery or Burglary of Other Property Coverage

Inside The Premises–Theft of Other Property Coverage

Kidnap and Ransom Coverag

Lessees of Safe Deposit Boxes Coverage

Securities Deposited With Others Coverage

Telephone Toll Fraud

Unauthorized Reproduction of Computer Software by Employees Coverage

Surety Coverages

Agribusiness operations having contracts to supply products to government entities are required to provide a contract-performance of service or supply bond. Other bonds may be required, depending on the actual operations performed or services provided.

Contract–Performance of Service or Supply Bonds

License and Permit Bonds

Commercial Liability Coverages

Tainted products are the biggest general liability concern for most agribusiness, but with the surge of agritourism, premises injury concerns are increasing. Some large operations have a railroad spur on their premises, which adds an exposure that can only be covered with a railroad protective policy.

Commercial General Liability (CGL) Coverage

Employee Benefits Liability Coverage

Employment-Related Practices Coverage

Product Recall or Product Withdrawal Expense Coverage

Product Tampering Insurance

Products Liability Retroactive Coverage

Railroad Protective Liability Coverage

Special Events Liability Coverage

Commercial Auto Coverages

The agribusiness automobile exposure varies dramatically based on the particular type of operation. Those with livestock will have considerable more exposure than those that are grain. It is important to evaluate the drivers for experience in training in the particular transport because transporting live animals can be extremely difficult especially on rural narrow and winding roads.

Auto Medical Payments

Business Auto Coverage

Collision Coverage

Comprehensive Coverage

Hired Cars

Nonownership Automobile Coverage

Uninsured/Underinsured Motorists Coverage

Workers Compensation Coverages

Most employers are required by state statute to provide coverage through a workers compensation policy for on-the-job injuries sustained by their employees. However, some agricultural workers are exempt from coverage so a voluntary compensation coverage endorsement should be attached to the policy in order to avoid coverage gaps. Farm workers have some of the highest rates of work-related injury, so coverage should be as broad as possible.

Workers Compensation and Employers Liability Coverage

Stop-Gap or Employers Liability Coverage

Voluntary Compensation Coverage

Excess and Umbrella Coverages

Tainted food products can injure great numbers of people throughout a city, state, region or nation. Because the dollar impact of the damages can be catastrophic, additional excess or umbrella limits of insurance are needed. If coverage is written on a claims-made underlying policy, retroactive excess liability coverage should be considered.

Excess Liability Coverage

Retroactive Excess Liability Coverage

Umbrella Coverage

Ocean Marine Coverages

Ocean marine cargo coverage should be considered for goods shipped overseas. Since the policy has war risk exclusions for certain geographical areas, the status of countries purchasing the goods should be reviewed and war risk coverage considered, if available.

Ocean Marine Cargo Coverage

Ocean Cargo War Risk Coverage

Specialty Coverages

Loss exposures to agribusiness operations are different, depending on the types of operations conducted, the nature of the customers and the countries where the products are sold. The coverages provided by the following policies may be particularly helpful to certain customers. Environment impairment and pollution-related items are of particular concern with the increased emphasis of waste disposal and ground water contamination.

Property and Casualty Coverages

American Expatriate Coverage

Business Legal Expense Coverage

Commercial Credit Coverage

Cyberliability Coverage

Directors and Officers Liability Coverage

Environmental Impairment Liability Coverage

Export Credit Insurance Coverage

Fiduciaries Liability (Pension, Welfare And Employee Benefit Funds) Coverage

Identity Theft Insurance Coverage

International Insurance Coverage

Patent Infringement Liability Coverage

Risk Retention Group Liability Coverage

Solar Energy System Coverage

Tax Liability Coverage

Tender Offer Defense Expenses Coverage

Underground Storage Tank (UST) Liability Coverage

Weather Coverage

Life and Health Coverages

Affordable Care Act Coverage (ACA)

Athletic Team Accident Coverage

Group Health Insurance

Group Life Insurance

Individual Health Insurance

Key Person Life Insurance

Legal Expense Insurance

Partnerships Coverage

Supplemental Medical Expense Insurance

Travel Accident Insurance

Producing farm-related business accounts

Very few agencies can specialize in only farm-related operations but many can incorporate farm-related risks into their books of business. Although most farm business is located in rural areas, farm exposures are present in (or refusing to leave) suburban areas. Urban farming is also increasing as families are discovering how to farm on less than an acre of ground.

Here is an article from Rough Notes Magazine about an agency that works with its farm neighbors but has also expanded into commercial and personal lines.

Learning In The School Of Hard Knocks

By Dennis H. Pillsbury


Third generation learns by doing as principal “retires” after six months

The Wilkinson Insurance Agency in White House, Tennessee, was founded 60 years ago by J.M. Wilkinson as a sideline, to supplement his banking salary. Manley, as he was called, was manager of Farmers Bank and had studied banking. But he saw that having the ability to offer insurance to his banking customers was a win-win that provided clients with needed coverage and him with a little extra folding money.

He asked his son and daughter-inlaw, Joe and Sue Wilkinson, who had a hardware store located across the street from the bank, to be partners in the insurance agency. And so it was that the Wilkinson Agency had three part-time people running it. Manley was busy at the bank. Joe was busy at the hardware store, as well as working as an electrician and U.S. postal rural mail carrier. So Sue took on most of the insurance work. At the time, Joe and Sue also owned several rental properties; at one point, they owned 30 pieces of real estate and were responsible for maintaining those properties. It’s an understatement to say they were extremely busy people.

When Manley suffered a heart attack and died in 1965, Joe and Sue bought his shares from Joe’s mom, and Sue continued to serve as the main principal. Meanwhile, Joe and Sue had a daughter, June. “I had no intention of going into insurance,” June recalls. “I went to college and majored in marketing and public relations, and graduated in 1976 with a bachelor’s degree.” In the late fall of that year, June took a job in retail management in the ladies’ department at K-Mart. “I hated that job,” she says.

“Well, I was living at home with my parents, but I still had car payments to make, so I called Mom from K-Mart and told her I was going to quit and offered to help at the agency,” June adds. “Mom was extremely happy and she welcomed me on board. My first day on the job was April Fool’s Day in 1977. My parents were building a new house, and Mom was serving as the general contractor. That was keeping her plenty busy, so she was delighted to have help at the agency.” At that point, Sue had been the principal of the agency for most of June’s life and, as June later found out, didn’t really like the business all that much.

“So I guess I should not have been surprised—but I was—when, six months after I started at the agency, Mom went home for lunch one day and didn’t come back,” June recalls. “Then, she didn’t come into work on the following day or the next day or the next. Finally, she told me she wasn’t coming back.”

Just do it!

“Mom knew that as long as she was at the agency, people would look to her for guidance,” June continues. “So she left and put me in charge. In what turned out to be my six-month ‘training’ period, I had done nearly everything at the agency, from opening the mail to rating policies.” During that time, June also studied for and passed the state license exam.

A get-things-done attitude was nothing new to June. “When I was 12, I needed braces, and Mom and Dad were busy at the hardware store,” June recalls. “They rarely took a vacation. In fact, there was a seven-year period when they never took time off. So on a Saturday, I found out how to get to Nashville, hopped on the Greyhound bus, and went to get my braces.” She did that again for follow-up exams.

“We learned responsibility, problem solving, and how to take care of ourselves at an early age,” she adds. “So here I was at 21 years old, ‘getting on that Greyhound bus again,’ only this time it was learning to succeed in the agency business. To get to Nashville, I learned the bus schedule. To learn insurance, I took every educational course I could find. It was the hard way, but a good way.”

Now, 40 years later, Taylor has a successful independent insurance agency that has served its community and is sought after by insurance companies. “They are coming to us, asking us to represent them,” June explains.

Along the way, June found time to marry Gene Taylor and start a family. Their two sons, Ben, age 31, and Andrew, a few years younger at 28, represent generation number four at the agency. Ben manages sales and marketing and Andrew is the financial officer. June notes that this has allowed her to slow down a little, start transferring ownership to her sons and, as she puts it, “stop doing everything. I’m now able to concentrate on what I love best: selling.”

She also has opened up a new niche at the agency—the high net worth market— and is working toward earning her Certified Personal Risk Manager (CPRM) designation. (I guess opening up a new niche and studying for a new designation is June’s way of slowing down; we each have our own definition of that term.) June already has earned the Certified Insurance Counselor (CIC) and Certified Professional Insurance Agent (CPIA) professional designations, and has served as president of the American Insurance Marketing & Sales (AIMS) Society, which confers the CPIA designation.

Other agency specialties include contracting—not a big surprise, since June’s mother worked as her own general contractor—and farming. When the agency was founded, White House was a farming community of around 3,000 residents, but since then has grown to become, for all intents and purposes, a bedroom community for Nashville that some 14,000 people call home.

“When I joined the agency, we were primarily a personal lines agency,” June says. “But I recognized that we were missing an important market, even if we just concentrated on crossselling our current clients, many of whom were business owners. So I jumped in with both feet and learned commercial lines, and found out which companies wanted the small commercial accounts that we were developing.

“These are great accounts,” she continues. “They don’t shop around as much. As long as you provide them with top-notch service and the right coverage, they are customers for life. It’s been a win-win-win. Our companies are getting loyal accounts in business niches that they want to write. Our clients are getting the coverage they need without any threat of nonrenewal. And we have long-term customers, many of whom are longterm friends and referrers.”

Today, the agency writes some $4.5 million in premiums and, in addition to the Taylor family members, has a full-time commercial lines producer and a full-time personal lines producer. “We also have a benefits producer with 30 years of experience,” June notes. One other employee provides front office support. And, of course, the agency uses technology that lets it be both lean and productive.

Automation excellence

Early on, June saw the possibilities for automation. “When I started, we were rating manually,” she says. “That’s something that, it seemed to me, machines could do better and quicker. And they wouldn’t get bored doing it. That would let me spend more time selling. So we automated as quickly and sometimes unproductively as we could.

“Our first computer was a dumb terminal; we did batch accounting, and I fondly remember our first fax machine,” June explains. “It was fits and starts, but then there were important breakthroughs. Agency management systems were developed that did a number of functions and that improved productivity.”

In 1997, the agency became paperless. “Gene came in and helped us scan everything into the document management system,” she adds. (And that, dear readers, is a sign of true love— and also proof that June had been nice. Anyone who has met Gene knows that Gene Taylor is only a nom de plume and that his real appellation is Kris Kringle or Santa Claus. He rewards those who are nice and chastises the naughty. Thanks for that lump of coal in my stocking!)

“Our leadership in automation was reflected in the fact that we were selected to be a beta site for Applied EPIC in 2008,” June says. “We truly got to be in on the ground floor.”

Selfless partnering

What is perhaps most striking about June is her willingness to help others. She credits much of her success to the networking relationships she developed through her activities in the PIA, SIAA, AIMS Society, and Applied Client Network. “Technically, the agents in these groups are our competitors, but they don’t act that way,” June says. “They are so giving of their time and their secrets. And I have tried to adopt that same way of doing business.”

She adds, “I truly believe in networking and sharing with other agents. I want to do what I can to make the independent agency system even more successful. I have been blessed with great friends in this business who have contributed to my success and, even more important, have reveled in it. They are happy for my success. In how many other businesses can you have that?

“Our initial move into commercial lines was facilitated by networking with PIA members who introduced us to the right companies,” June notes. “We learned through the people in the AIMS Society how to do better niche marketing and improve our sales and marketing in general.

“And coming back home to White House,” June concludes, “we have tried to bring the benefits of those partnerships to our local community, as well as being involved ourselves. For instance, Auto Owners has provided charging stations at the local library with our ad featured.” The agency also sponsors Allstate’s “X-the-TXT” and “Be in the Zone” (BITZ) pledge campaign against distracted driving with teens and their parents at local high school athletic events.

Rough Notes is proud to recognize Wilkinson Insurance Agency as our Agency of the Month. Yet again, we are astounded by the selflessness that permeates this business and makes the independent agency system both the most successful, and the most sharing, marketing system in the insurance business.

“In what turned out to be my six-month ‘training’ period, I had done nearly everything at the agency, from opening the mail to rating policies, as well as studying for and passing the license exam.”

—June Wilkinson Taylor
Principal
Wilkinson Insurance

Community engagement is evident at the White House Public Library, where the Wilkinson Insurance Agency and Auto-Owners Insurance Company have teamed up to provide a courtesy mobile-device charging station for patrons.

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