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May 2012

Marketing Agency of the Month:
A pride of entrepreneurs
Hire people with passion and then get out of their way.

Specialty Lines:
Social services agencies feel the squeeze
Reduced funding in social services segment creates a transitioning
marketplace for agents.

Thinking outside the Web
As online exposures grow at warp speed, the seasoned pros
at ThinkRisk "think ahead" to craft E&O solutions.

Getting results
Astonish exec shares lessons learned from working
with hundreds of agency customers.

Benefits Agency:
Three-person benefits department is agency's fastest growth unit

Building a strong benefits program starts with an employee survey.

Other Feature Stories:
Alternative risk transfer market update
Insurance-linked securities market matures and gathers momentum.

Heading down a proven road
Trucking specialists stress service instead of the lure of price.

Clark-Theders is Agency of the Year
It's more than just insurance to them.

When uncommon storms make a surprise visit
From preparedness to recovery, 2011's storms were a test for New England agents.

Rough Notes Company presents 13th annual Community Service Award
Jim Pender and Gary Trippe offer disabled vets a career path in insurance.

Covering para-transit and taxi cabs
Some movement in and out of market, but specialists maintain their focus..

Final flood chapter: A fortuitous office move
Cedar Rapids-based TrueNorth re-energized by trading downtown locations with library.

The trucking market provides some $5.7 billion in premium
Iowa, Oregon and North Dakota provide the most vibrant markets.


Winning Strategies—Setting the record straight on small commercial lines

By Roger Sitkins

Social Media Forum—Learning from Mickey Mouse
By Tom Wetzel

Customer Service Focus—Make a difference with great customer service
By Laura Williams Calcagno, CISR, CPIW

Public Policy Analysis & Opinion—"Doc Terri's" grand tour
By Kevin P. Hennos

Benefits Business—Health care overhaul tied to exchanges
By Len Strazewski

Digital Marketing—There's an app for that
By Heather Lockwood

Internet Marketing—Mobile America
By Adam DeGraide

Benefits Products & Services—Wellness for new parents
By Thomas A. McCoy, CLU

Enterprise Risk Management—Strategically focused
By Michael J. Moody, MBA, AR

The Innovative Workplace—Being green
By Don Phin

Risk Management—Valuable papers and records: Know your limits
By Donald S. Malecki, CPCU

Risk Managers' Forum—Low hanging fruit is sweetest
By Erica Martinson, CIC, CRM, MBA

Agents E&O Loss Prevention—Trucking losses are usually big,
as are related E&O claims

By Curtis M. Pearsall, CPCU, AIAF, ARM, CPIA


Court Decisions
Centuries of Rough Notes (Flip Book)
Rough Notes Staff




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