AUGUST 2008
FEATURES

Cover Story:
Creating a new paradigm
McCart Group opts for consultative selling only.

Specialty Lines:
"Pay for play" market softens
More choices for businesses catering to active recreation enthusiasts.

Marketing:
Instant brand for agents
Growth of Smart Choice provides infrastructure for new franchise program.

Technology:
Enhancing the client connection
SilverPlume solution helps agency to retain and grow.

Benefits:
A risk management approach to benefits
Analytical approach and year-round services bind clients to agency.

Other Feature Stories:  
Catastrophe modeling
Anything but an exact science.

Hands across the border
The Sitkins Group teams up with Canada's Bauman Consulting to create Sitkins International.

Captive service providers—A critical element
Use care when selecting third-party service providers.

Covering all the bases
Amateur and recreational sports are big business for Philadelphia Insurance.

Medical tourism on the rise
Proponents cite lower costs, reduced wait times.

Tackling the tough risks
Amerisafe specializes in underwriting high hazard comp.

 

COLUMNS
Risk Management—Sorting out complexities of two endorsements
By Donald S. Malecki, CPCU

Public Policy Analysis & Opinion—Happy days are here again?
By Kevin P. Hennosy

Enterprise Risk Management—ERM: Favorable results
By Michael J. Moody, MBA, ARM

Beyond Insurance—Self-confidence…Your most important life skill
By Scott Addis

Benefits Business—Agents as health counselors
By Len Strazewski

Customer Service Focus—Work would be easy if it weren't
for difficult clients

By W.L. Richard, CIC, ARM, AAI

Risk Managers' Forum—Preventing sexual harassment in the workplace
By Steve Carter, JD, ARM

DEPARTMENTS
Court Decisions
PF&M at a Glance
People Management
Rough Notes Staff
Reprints

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