| Specialty Lines Markets:Events gone awry
 The cost of canceling that event may be higher than your customers realize.
 Technology:A differentiator
 Help your personal lines clients keep track of their possessions and important information.
 Benefits Agency:Poised for growth
 Improving South Florida economy spurs client interest in benefits.
 Marketing:Helping management address liability exposures
 D&O for public, private and nonprofit companies covers a multitude of risks.
 Other Feature Stories:Applied Systems acquires Canada's Compu-Quote Inc.
 Acquisition is part of a multi-pronged strategy in Canada.
 Succession planningThe best time to start linking your agency to the future is now.
 Protecting against food-borne exposuresLoss of income, plus liability, recall, & reputation restoration costs can cripple a business.
 D&O market is riddled with opportunitiesSmall and middle market companies are largely uncovered.
 Specialists add value to aviation marketPrivate aircraft insurance market remains soft.
 Protecting public entitiesGlatfelter Public Practice delivers solutions for municipalities, schools, and water districts.
   COLUMNSRisk Management—Waivers of immunity and workers comp
 The role of the producer
 By Donald S. Malecki, CPCU
 Benefits Products & Services—My pharmacist, my coachPersonal advice that comes with wellness programs is becoming more sensitive to individual needs
 By  Len Strazewski
 Winning Strategies—How the best producers get betterThink like an owner, not an employee
 By Roger Sitkins
 Digital Marketing—What's in a blog?Get your entire staff involved in creating blog entries
 By Nick Weaver
 Enterprise Risk Management—Change in perspective is requiredWeb-based World Risk Day forum discusses "taking smarter risks"
 By Michael J. Moody, MBA, ARM
 Strengthening the Front Line—Take charge of your careerAssess your capabilities; then implement a measurable plan toward achieving your goals
 By Emily Huling, CIC, CMC
 Public Policy Analysis & Opinion—But they are Napoleon!The NAIC continues efforts toward world domination
 By Kevin P. Hennosy
 Customer Service Focus—The effects of leadershipEncouragement trumps intimidation
 By Julie Douglas
 Beyond Insurance—Discover your natural strengthsFinding your Unique Ability
 By F. Scott Addis, CPCU, CRA
 Management by Coaching—Getting out of our own wayWhy we self-sabotage & how to stop
 By Kimberly Paterson, CEC
   DEPARTMENTSCourt Decisions
 Centuries of Rough Notes (Flip Book)
 Rough Notes Staff
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