Cover Story:
Exceptional service and relationships lead to success
This New Jersey agency boasts an astounding $400,000 revenue per employee

What d'ya know?
New service tests insurance knowledge & skills

Real answers for real estate risks
Distinguished Programs is a market for commercial and habitational needs

Other Feature Stories:  
Power training
Agents suit up for sales success at The Sitkins Group's new high-tech training center

RRG realities
The National Catholic RRG boasts strong results over almost two decades

The professional liability market
The non-medical market provides more than $14.7 billion in premium

Getting tough on crime
CNA's Crime Pack protects private and nonprofit entities

Race horse coverage is long shot
Restrictions and price cause many owners to forgo insurance

Professional liability
Capacity is abundant

The Rough Notes Company Community Service Award
Magazine seeks nominations for 8th annual award recognizing outstanding community service

Agency captives: Still attracting attention
Great American offers "the real deal" in its partnership with agents

The Irwa Award
Florida CSR Marianne Vernon wins honor

Leading with comp
Flanders Group adds nurse to staff to help relieve workers comp pain

Discovering e-discovery
Changes to legal procedures offer insight into agency needs for e-discovery preparedness

Workers comp system provides differentiation to agencies
AcuComp helps agencies add value, save clients money


Professional Liability Underwriting Society (PLUS)


Agency Financial Management—Agency appraisals and deal structures
By Paul J. Di Stefano, CPA, CPCU

Risk Managers' Forum—Food service risk management
By Mark Gaskamp, CIC, CRM, CPCU, ARM

Marketing Matters—Designing effective ads
By Nanci Evarts

Public Policy Analysis & Opinion—New federal rules will govern event data recorders
By Kevin P. Hennosy

Strengthening the Front Line—There is an "i" in team
By Emily Huling, CIC, CMC

Customer Service Focus—Customer service trends
By Lynn DellaCroce, CIC, CISR, CPIW

Coverage Concerns—Liability release
By Roy C. McCormick

Critical Issue Report—Cleanliness might solve the "med-mal" mess—Proper hygiene could significantly reduce infections
By Bruce D. Hicks, CPCU, CLU

Agency Marketing Technology—Results management
By Steve Anderson

Risk Management—Contractual liability undergoes changes
By Donald S. Malecki, CPCU

Agency-Insurer Productivity—The chicken and the egg
By Scott M. Primiano

Relationship Building Strategies—"Sell like you date"
By Jack McMahan

Enterprise Risk Management—ERM: A two-year report card
By Michael J. Moody, MBA, ARM

Benefits Business—Opportunities in executive benefits, group life
By Len Strazewski

To The Point—Torts, gores and oxen—Can new approaches ease the pain of medical suits?
By Emanuel Levy



Court Decisions
Centuries of Rough Notes
Rough Notes Staff


Cover Story