Volume 50, November 2011 — RETURN TO IMP CYBERCAST CURRENT EDITION Click Here for Print Friendly Version  
   
 
 
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INSURANCE MARKETPLACE SOLUTIONS
 
  Adult Day Care

"Which of your children do you love most?" a mother was once asked. Her answer was: "The child who needs it the most at the time."

Well-run adult day care centers attempt to differentiate the needs of their clients in a similar way. They work with the individual and provide the services needed at that particular point in his or her life, understanding that a time will come when additional services will be needed.

Similarly, insurance for adult day care centers must be flexible. Services may be changed, added, or removed, so the insurance program must respond to the center's needs just as the center responds to its clients' needs.

 
GROWTH POTENTIAL
 

Adult day care centers are not a unique NAICS code. They are combined with a variety of operations that provide adult non-residential services. These services include in-home services as well as those delivered at a facility. The largest number of operations are non-employee enterprises. However, the small commercial and middle market enterprises develop the most premium. Workers compensation is the most significant line of business, followed by general/professional liability and automobile.

For more information:
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Email: info@marketstance.com

 

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STATING THE OBVIOUS
 
   

The population is aging, with life expectancy 15 years higher today than when the Social Security program started in 1935. Many seniors are fully capable of caring for themselves in most situations and need just a little help. Adult day care centers can provide a safe environment for these seniors to enjoy social interaction and nutritious meals, along with mental and physical stimulation. Safety should be job one at every center because slips, falls, and escapes can cause serious injuries.

 
   
THE HEART OF THE MATTER
 
   

Here is a possible loss scenario:

Carrie lived with her daughter and son-in-law. The evenings were active, but Carrie became increasingly isolated during the day while they were at work. The family decided that she should attend the Respite and Fun Adult Day Care Center two days a week. The first week went well. Carrie became more adventuresome the second week and decided to see more of the facility. She wandered through the entire building and then exited through an unlocked door in the rear of the building to admire the birds and flowers she found. She attempted to reenter the building, but the door was locked.

Carrie decided to walk around the building to find another entrance. As she did, she slipped on loose gravel and fell. She was found an hour later. An ambulance was called, and Carrie spent a week in the hospital with a broken hip and two months in rehabilitation. She was then admitted to a nursing home because her physician decided it was not safe for her to be on her own for any length of time.

Carrie's family sued Respite and Fun Adult Day Care for providing inadequate supervision.

 
   
THE MARKETPLACE RESPONDS
 
   

The adult day care service market has grown as the population has aged, but services are not restricted to the elderly. Disabled adults who are no longer eligible for children’s services but who still require extra care can also receive services.

Adult day care services are provided by both for-profit and not-for-profit operations. They can be provided in home, at a facility, or a combination of the two. Transportation services to and from the facility may be available in addition to transportation to and from medical appointments.

David Weisenberger vice president and division manager–allied healthcare, medical professional, and non-medical professional at James River Insurance Company, says, “James River writes both for-profit and non-profit adult day care facilities. We have a very broad appetite with respect to size of facility, from the very small, more social-oriented, single-location facilities to large, multi-location facilities with multiple acuity levels.”

David Derigiotis, director of professional lines at Burns & Wilcox, explains that his carriers consider three different types of adult day care. “First are facilities that provide opportunities for socialization to adults who want to interact with others and are able to care for themselves. The second type specializes in caring for adults who have Alzheimer’s or another form of dementia. The third kind provides day care for adults who have physical challenges and need assistance with daily personal care, administering medications, monitoring blood pressure, and/or changing of feeding tubes.”

Gail Pierce, senior commercial undewriter at Roush Insurance Services, says: “With the multiple carriers we use to place business, we are able to write almost any type of adult day care operation – for profit, non-profit, ambulatory, or non-ambulatory with medical care.”

The markets used are primarily non-admitted because of the flexibility they provide in pricing for the specific exposures in a given center. Carriers include James River, Scottsdale, Essex, ProAssurance Specialty, ArgoPro, Hiscox USA, Kinsale, and Lloyd’s of London.

“Adult day care is a term that encompasses a wide range of services, acuity levels, and clients,” according to Mr. Weisenberger. “Some adult day care centers are for active seniors or the mildly developmentally disabled who may need a little help to have meaningful social interaction with their peers. They can participate in a wide range of activities and have fun while developing friendships. Some facilities are for severely developmentally disabled adults or seniors who cannot be left on their own during the day and who require significant assistance with activities of daily living.”

Ms. Pierce says, “Working with the elderly increases the possibility of having to handle health or physical issues. These may be known or unknown and can include such problems as loss of balance, dementia, high blood pressure, or other issues that require immediate response by staff members. It is important that all personnel be well trained and prepared for anything that might happen.”

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WHO WRITES ADULT DAY CARES?
 
   

MANAGING GENERAL AGENTS  |  INSURANCE COMPANIES

 
 
 
 

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