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Specialty Lines:
Nailing down opportunities in construction
Agents, underwriters and specialist intermediaries adjust to "the new normal".
Marketing:
Leading from the inside out
To engage your clients and employees, you need to find their "why"—and yours.
Technology:
Streamlining the sales effort
ProspX delivers sales collaboration and networking capabilities to the agency sales force.
Benefits Agency:
Wellness going well in a mid-sized market
Historic agency builds a thriving benefits practice anchored by wellness.
Other Feature Stories:
New impetus for group captives
ASAE establishes protected.
Congratulations to Van Gilder Insurance
2010 Marketing Agency of the Year.
A case for fee-based services
State departments of insurance are starting to weigh in on "valued-added services".
Human resource consulting: New dimensions in risk management
An in-house specialist delivers HR solutions to the Gibraltar Group's business clients.
Creating informed consumers
Met Life Auto & Home survey shows that an annual review is vital to fill
gaps and educate buyers.
Softness continues in the commercial umbrella market
RLI waits out the downturn with a conservative, long-run strategy.
Construction surety bonds ride the economic cycle
Agents advised to maintain close communication with sureties.
COLUMNS
Building Equity Value—Strong balance sheet, stronger agency
By Craig C. Niess
AAIS Perspective—Coverage for watercraft evolves into standardized form
By Joseph S. Harrington, CPCU
Risk Managers' Forum—Data, data everywhere
By Steve Anderson, CIC, and Tim McClendon, CIC, CWCA
Risk Management—Forgetting to cover a crane?
By Donald S. Malecki, CPCU
Public Policy Analysis & Opinion—Carriers foresee active legislative year
By Kevin P. Hennosy
Benefits Products & Services—Product differentiation critical in voluntary market
By Thomas A. McCoy, CLU
Management by Coaching—I'm leading—Why aren't they following? Part 2
By Kimberly Paterson, CEC
Enterprise Risk Management—One step forward, two steps back
By Michael J. Moody, MBA, ARM
Customer Service Focus—Customer centric should be the focus
By Jeanette Machisic, CIC, AAI, CTM, and Matt Coleman, CPCU, ARM, AAI
Internet Marketing—Become a world-class agency
By Tim Sawyer
The Innovative Workplace—Implementing value-added programs
By Don Phin
Strengthening the Front Line—Do you possess the qualities of a proud CSR?
By Emily Huling, CIC, CMC
Beyond Insurance—7 secrets to peak producer performance
By Scott Addis, CPCU
DEPARTMENTS
Court Decisions
Centuries of Rough Notes (PDF)
Rough Notes Staff
Reprints
ADVERTISERS INDEX & PRODUCTS PAGE (PDF)
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