The Rough Notes Company, Inc - Traditional Table of Contents 05/2009

May 2009
FEATURES

Cover Story:
Find the pain and fix it
125 years of putting customer service first.

Specialty Lines:
Helping agents and brokers find profits in nonprofits
In a down economy, social services is a good market.

Marketing:
Driving the paratransit market
Leading social services MGA Irwin Siegel launches transport program on A paper.

Technology:
Technology vanguard
Puerto Rican agency works to bring real time efficiencies
to the island's insurance community.

Benefits:
Double-digit growth in a down economy
"Integrative" business model boosts benefits revenues to 45% of agency total.

Other Feature Stories:
Fortifying urban agencies
The Insurance Cooperative connects inner city agencies
to strengthen market access.

Serving public entities large and small
Glatfelter acquisition broadens range of public entity services.

Parker, Smith & Feek is Agency of the Year
Daring to be different helps this winner build loyalty, retention, and profit.

Building a niche in social services
Michigan agency supports the missions of its nonprofit clients.

Growing a business
Oklahoma native applies principles learned on the farm
to successful insurance career.

Self-insuring workers compensation
A case study of a county transportation unit.

Cover

Specialty Lines

Marketing

Technology

Benefits