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Specialty Lines Markets:
Serving up success with hospitality business
Growth prospects look good for hotels, bars & restaurants..
Technology:
Have a better conversation
Travelers' personal insurance online tools help agents sell value, not price.
Benefits Agency:
Diversified mix
Family-operated brokerage giant offers benefits services to direct clients and supports wholesale and general agency areas as well.
Other Feature Stories:
Vacation home rental business calls for special focus
Vacancy risk, use of dwelling fire policy make this a different coverage world.
So social … so liable
A conversation with an attorney on the ramifications of social media exposures.
Breaking new ground in insurance education
A generous gift from Dr. Hold and The National Alliance supports Florida State's top-ranked program.
Agent: Heal thyself
Subtle shifts call for greater agent E&O diligence.
New concerns for international insurance programs
Jurisdictions looking for tax revenue may go after local affiliates.
PIA names Donna Chiapperino Young Insurance Professional of the Year
Winner touts—and achieves—a different kind of work/life balance.
It's what's inside that counts
Union Standard delivers "best of US" service to commercial customers in its eight-state region.
Hospitality accounts for more than $7 billion in premium
Accommodation and food service businesses begin coming out of the recession.
COLUMNS
Public Policy Analysis & Opinion—Innocents amuck
By Kevin P. Hennosy
Critical Issue Report—EPL business battles retaliation claims boom
By Art Seifert
Winning Strategies—Play like a pro
By Roger Sitkins
Digital Marketing—Social media for your small business
By Heather Lockwood
Enterprise Risk Management—Time for a collaborative effort?
By By Michael J. Moody, MBA, ARM
Management by Coaching—Turn down the pressure cooker
By Kimberly Paterson, CEC
Benefits Growth Strategies—Roadmap to a stronger benefits practice
By Kevin Trokey
Benefits Products & Services—Cracking open the small business retirement market
By Thomas A. McCoy, CLU
Risk Management—The complexities of cyber risk coverage
By Donald S. Malecki, CPCU
Agency Financial Management—Agency ownership transition—Case study #3
By Tom Sukay and Paul Vredenburg
Beyond Insurance—Dare to be different
By F. Scott Addis, CPCU, CRA
Customer Service Focus—Bringing the "A" game to customer service
By Maureen P. Scholz, CIC, ACSR
Benefits Business—A heightened role for benefits as job market improves
By Len Strazewski
DEPARTMENTS
Court Decisions
Centuries of Rough Notes (Flip Book)
Rough Notes Staff
Reprints
ADVERTISERS INDEX & PRODUCTS PAGE (Flip Book)
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