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July 2009

Cover Story:
Staying ahead of the curve
Atlanta agency provides clients and employees
the resources to be successful.

Specialty Lines:
The EPLI market
Employment practices liability presents growth opportunities for agents.

Making the coverage fit the crime
From armored cars to ATMs, from gaming to government, Great American's Fidelity & Crime Division tailors smart solutions.

Unfair advantage
Astonish Results helps agencies attract new customers on the Internet & solidify relationships with existing customers.

Benefits division provides counsel for small employers
Agency offers cost control options for businesses with 2-50 employees.

Other Feature Stories:  
VCIA Special Section
2009 VCIA Annual Conference—One word: innovation
Topics broadened to reflect current events and recent feedback.

VCIA Special Section
Vermont: State of the state.

Many small and mid-sized businesses lack EPLI coverage.

E&S aviation business flying high
Evolution Insurance Brokers offers customized insurance for
small aircraft & exotic aviation risks.

Liberty Mutual: Marketing to the middle
Liberty Mutual Middle Market commits to independent agents; sells its direct business.

The truck stops here
Transportation risks get coverage "tune-ups" and more at Creative Underwriters.


Young Agent Forum—Developing tomorrow's leaders
By Jeff Karll, CLCS

Winning Strategies—Leaders lead
By Roger Sitkins

Customer Service Focus—Speak, listen, and connect
By Linda M. Faulkner, CIC

Risk Managers' Forum—Practical employee relations
By Michael J. Mirarchi, JD

Management by Coaching—Which hidden strengths aren't you leveraging?
By Kimberly Paterson, CEC

Benefits Business—Health management poster child speaks out
By Len Strazewski

Enterprise Risk Management—ERM: Change is in the wind
By Michael J. Moody, MBA, ARM

Beyond Insurance—The best type of agency growth
By Scott Addis, CPCU

Public Policy Analysis & Opinion—The case for state regulation
By Kevin P. Hennosy

Risk Management—EPL claims reporting requirements
By Donald S. Malecki, CPCU

Agency Financial Management—Enhancing agency value
By Robin Frost, ACA


Court Decisions
PF&M at a Glance
Centuries of Rough Notes (PDF)
Rough Notes Staff