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August 2009
FEATURES
Cover Story:
New-fangled ways to reach old-fashioned goals
Connecticut agent overcomes discomfort with
technology and pushes the marketing envelope.
Specialty Lines:
"Pay for play" is a competitive market
Finding local opportunities and dealing with underwriting concerns.
Marketing:
From Mickey Mouse to medi-spas
Boomers' quest for the fountain of youth drives demand for coverage.
Technology:
Saying the right things right
The Telephone Doctor offers customer service training and
communication skills programs.
Benefits Agency:
Meeting clients' health care challenges
Employee benefits account for 35% of this Southern California agency's revenues.
Benefits Company:
Worksite marketing
Aflac's worksite marketing strategy helps independent agents penetrate the market.
Other Feature Stories:
Workers comp—Another good year?
NCCI is cautiously optimistic about continued good results.
Building bridges, transforming lives
Bridges to Community honors Roger Sitkins for his work in Nicaragua.
Agency partners: CRI
Captive Resources helps middle market agents access the alternative market.
South Carolina gears up
State moves into premier position.
Storm clouds gathering
New feature at Epcot shows what storms can do.
Building an E&O powerhouse
Modern Insurance partners with Rockwood Programs to expand its reach.
Financing catastrophe risks amid economic woes
I.I.I. and Swiss Re Webinar examines the perfect storm created by a record number of natural catastrophes and the current economic crisis.
COLUMNS
Customer Service Focus—Recruiting customer service professionals
By Jim Cuprisin, CIC, CRM, ARP
Winning Strategies—No longer paid for insurance placement…now what?
By Larry Linne
Enterprise Risk Management—ERM: Clash of cultures
By Michael J. Moody, MBA, ARM
Critical Issue Report—Federal regulation—Good or bad; wanted
or unwanted?—Recent large losses have opened the door to federal
reinsurance programs; will regulation follow?
By Phil Zinkewicz
Benefits Business—Ripe for the picking
By Len Strazewski
Beyond Insurance—The world of the CFO
By Scott Addis, CPCU
Building Equity Value—"I don't want to sell insurance"
By Art Betancourt
Risk Management—The lure of wiring, pipes & coils
By Donald S. Malecki, CPCU
DEPARTMENTS
Court Decisions
Centuries of Rough Notes (PDF)
Rough Notes Staff
Reprints
ADVERTISERS INDEX & PRODUCTS PAGE (PDF)
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