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October 2009

Marketing Agency of the Month:
Easier to market than to sell
It all starts with the employees at this New Hampshire agency.

FEATURES
Specialty Lines:
The professional liability market
Wholesalers and carriers see challenges and opportunities.

Marketing:
Plan ahead
Now is the ideal time to fortify your relationships with MGAs and wholesalers.

Technology:
A unique value proposition
Virtual MGA helps MGAs distribute their programs electronically.

Benefits Agency:
Small department provides sophisticated services
D.C.-area firm says offering benefits is critical, especially to smaller clients.

Benefits Company:
Big benefits for smaller employers
Assurant helps P-C agents market voluntary and non-medical benefits.

Other Feature Stories:  
Not business as usual
Economic turmoil dominates discussions at S&P conference.

Economic downtown=job losses=EPL claims
Companies must work to avoid EPL claims.

Young Agents—A new business model for a new generation
Careful planning and social networking have boosted Amy Bryan's five-year career.

Foiling the hacker
ACT hosts Webinar on e-mail security.

The Rough Notes Company Community Service Award for independent agents
Nominations are now open.
Nomination form PDF

RRG growth continues in soft market
A good alternative for smaller niches.

Predictive modeling—a brave new world
True impact is yet to be known.

The professional E&O market (excluding medical)
This market offers nearly $12 billion in premium.

    Special Section

22nd annual PLUS International
Conference Special Section

Excess carriers—on the alert
Litigious environment affects excess carriers

2009 Conference Cause
PLUS thanks host cities through community service

Emerging issues
Economy drives agenda at annual conference

White collar crime
No longer a backseat issue

Diversity and inclusion
Incorporating diversity into perpetuation plans

Anticipations and reflections
Incoming and outgoing presidents
reflect on the state of PLUS

Lloyd's stability a plus for agents in uncertain times
In 2008 Lloyd's was able to absorb higher CAT losses & lower
investment returns; boost written premiums by 10%.

New technology pitfalls
Blogs, Twitter, Facebook can spawn abuses that result in legal action.

Agency partners: Agent of change
DBH works with agencies to realize their strategic vision.

Advising the advisors
Markel Cambridge Alliance focuses solely on E&O for financial planners.

Hitting the reset button
Starting from scratch, the owners of Vantreo Insurance
build a dynamic new business model.

Grange Insurance adds new logo & Web services
New brand reflects company's heritage as well as its future.

 

COLUMNS
Winning Strategies—The power of great business acumen
By Larry Linne

Management by Coaching—Help or hinder?
By Kimberly Paterson, CEC

Public Policy Analysis & Opinion—How big is it?
By Kevin P. Hennosy

Benefits Business—Voluntary health benefits—a bright future
By Len Strazewski

Beyond Insurance—The great escape
By Scott Addis, CPCU

AIS Perspective—The AAIS Agricultural General Liability Program
By Joseph S. Harrington, CPCU AAIS

Enterprise Risk Management—Executive compensation in the crosshairs
By Michael J. Moody, MBA, ARM

Risk Management—Certificates: a new wave of problems
By Donald S. Malecki, CPCU

Customer Service Focus—Change your outlook and change your luck
By Lynn DellaCroce, CIC, CISR, CPIW

 

DEPARTMENTS
Court Decisions
PF&M at a Glance
Centuries of Rough Notes (PDF)
Rough Notes Staff
Reprints

ADVERTISERS INDEX & PRODUCTS PAGE (PDF)