November 2008
FEATURES
Cover Story:
Teamwork is a core value
This Northwest agency stressed teamwork long before it became a buzzword.
Specialty Lines:
Protecting the exposures of security guards
Expansion of job descriptions presents growth opportunities and challenges.
Marketing:
Terrorism is terrorism
TRIA changes expand definition of terrorism to include homegrown variety.
Technology:
Avoiding the "oops"
OneApp Agency software helps firms manage licenses, contracts and more.
Benefits:
Building benefits business
At Meeker-Magner, producers team up to deliver total account solutions.
Other Feature Stories:
Outstanding CSRs recognized
Co-winners share this year's award from The National Alliance.
The power of one
The Rough Notes Company's Community Service Award honors individuals who make a difference.
Building agency leaders
MarshBerry's Leading Young Tigers prepare for management role.
Smart solutions for security risks
The Mechanic Group is a leader in the challenging market.
Getting HR off the back burner
Regional agent association offers a suite of online tools to assist agencies with an array of human resources concerns.
Investigation and security businesses show strong growth.
International financial turmoil
Editor’s note: The majority of the articles in this issue were written prior to the more than $700 billion bailout of the financial sector, record stock market losses and injection of U.S. Treasury funds into banks. We hope that by the time they appear, things will be looking much brighter and that the material in the articles remains relevant, despite the tumult that has accompanied their publication. |
COLUMNS
Public Policy Analysis & Opinion—Of federal intervention and
battles to come
By Kevin P. Hennosy
Winning Strategies—Avoiding the semi-successful trap
By Roger Sitkins
Enterprise Risk Management—We're not there yet
By Michael J. Moody, MBA, ARM
Critical Issue Report: What's driving the soft market?—Industry analysts point to a new set of forces
By Phil Zinkewicz
Beyond Insurance—The art of goal setting
By Scott Addis
Benefits Business—Creating savvy customers
By Len Strazewski
Customer Service Focus—Building relationships
By Linda Faulkner, CIC
Risk Management—A necessary evil
By Donald S. Malecki, CPCU
DEPARTMENTS
Court Decisions
Ownership Statement
The Rough Notes Company celebrates 130 years
Centuries of Rough Notes
Rough Notes Staff
Reprints
ADVERTISERS INDEX / PRODUCTS PAGE |
