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Target Markets Program Administrators Association Vendors York Insurance Services Group, Inc. When Tom MacArthur set out to create an exceptional insurance services company, he envisioned a third party claims administrator that would stand out from the competition. As the chairman and CEO of York Insurance Services Group, Inc., his challenge was to raise the bar, especially in the program arena. To accomplish this he hired the best managers and adjusters in the industry, developed a proprietary software program, and created a corporate culture that focuses its mission on building customized plans and solutions for its clients. MacArthur states, “The objective in all that we do is to protect our clients’ interests—their money, their relationships and their reputation.” The industry has apparently embraced York’s business plan. The company has quadrupled in size over the past six years to become one of the leading claims services providers in the program world. It administers claims on programs with premiums totaling close to a half-billion dollars. With more than 100 industry-specific national programs, York specializes in coverage analysis, contractual risk transfer, field investigation, finance management, subrogation, recovery, and data analysis and reporting. York’s program clients vary widely and are recognized as industry leaders. A few of the industries served by York’s Program division include: construction/contractors, auto dealers, country clubs, social services, logging, pest control, marine, restaurants/fast food, and real estate. Some key elements that have moved York into the spotlight include: Complex Claims Analysts. York seeks to hire the best in the industry. These complex claims analysts average 25+ years of experience. This elite group oversees high-value claims as well as complex coverage matters and category losses. They provide claims oversight with expert investigation, evaluation and negotiation skills. “First Dollar” Claims Adjusters. York hires adjusters experienced as “first dollar” claim professionals, trained in insurance contract analysis, and focusing on reducing indemnity dollars and expense costs. Cutting Edge Technology. The company’s proprietary Claims Connect™ system is Web-based. In addition to security, accuracy and integrity, Claims Connect offers: • Online Account Access: York offers 24/7 real time, Internet access to a claims database which has been personalized for each client. • Data Analysis: The program-specific, fully customizable system enhancements empower York’s clients to turn raw data into valuable information that ultimately increases their profitability and client retention. Customized fields allow the collection of critical data for claims analysis and improved loss control. • Reporting Functions: Users can easily create their own reports, or Claims Connect can distribute customized reports via “auto mailers” over the Internet. “Our membership in Target Markets has contributed to our program growth and keeps us constantly focused on finding new ways to improve service to our clients,” says Kim Riter, vice president of business development. “We form separate and unique partnerships with our insurer and program administrator/MGA clients, which allows York to address the individuality of each program. This is essential to our ability to stay ahead of the curve as a premier, value-added insurance services provider. Experience the ‘Strength of York.’” * |
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