Special Section sponsored by TMPAA |
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York Programs Specializing in programs-specific claims administration York Programs believes in solutions, not surprises. Its “no surprises” philosophy means that we work hard to minimize the unexpected and to provide consistently superior service and new solutions to the program marketplace. No Surprises The professionals at York Programs understand the last thing anyone needs from their claims handling partner is an “unwelcome surprise.” That’s why York takes a “no surprises” approach to reserving, communication, technology, and most of all, customer service. • No service surprises: 98 percent of York’s program customers have stayed clients because they don’t experience unexpected surprises. • No last minute surprises: 99 percent of all York’s claims close within one percent of the reserve. • No technology surprises: 100 percent of the time, York’s clients have real-time access to claims, financial information and adjusters’ working files through York’s proprietary, Web-based RMIS, Claims Connect™. York Programs concentrates on pinpointing niche markets’ needs with precision, then meticulously meeting those needs with customized products and services. By configuring its back office workflows to respond flexibly to each program’s individual needs, we provide solutions to dozens of business classes. “Clients will find that York has a comprehensive understanding and appreciation for the program market and the unique place it occupies within the insurance industry. Other third-party administrators often treat program clients like any other account and that’s usually not the best solution,” says Todd DeStefano, managing vice president of sales. “All of our program solutions incorporate York’s philosophy of no surprise reserving, consistent claims handling and service, and a focus on program profitability.” Program Commitment “York understands that programs occupy a unique niche in the insurance market,” says Mark Aussicker, chief operating officer and executive vice president. “Our program partners have industry-specific knowledge, and we partner with them to build on that expertise and ensure we understand how to efficiently resolve claims and maximize our clients’ profitability. It’s about the client.” Programs require special attention to detail, unprecedented communication with all involved parties, and consistency across broad geographies. York has built program-specific systems and infrastructure that augment its unique ability to customize claims solutions. York Programs runs more than 150 national programs in business classes ranging from restaurants and social services to schools and pest control. Given the unique demands of each program, no two are structured the same. York assigns a client services director to each account. The director collaborates with the carrier, program administrator and all involved partners to uncover needs and develop solutions. York will also accommodate all parties by customizing data fields on Claims Connect to help collect program-specific data for trending and loss control. Commitment to Excellence York prides itself on accurate reserving, superior technology, experienced adjusters and managers, open communication, and above all, constantly striving to eliminate unwelcome surprises. This commitment to excellence has consistently resulted in delighted customers and long-term partners. York Programs is a division of York Insurance Services Group. *
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