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January 2011
FEATURES

Marketing Agency of the Month:
22nd Annual Rough Notes Marketing Agency of the Year candidates.

Specialty Lines:
Trucking—The road to recovery
Market is looking up.

Marketing:
Bringing the best together
The key to Keystone is quality.

Technology:
Combating keystrokes
Telamon Global Services helps agencies streamline their processes.

Other Feature Stories:  
At the top
Michigan young agents win national award.

Beyond price
The appeal of captives can hold up, even in a relentless soft market.

"Starfish" moments
Online service providers' charitable efforts are making a big difference
locally and globally.

Environmental exposures of small businesses
Many small businesses are located near federal hazardous material sites.

2011: Soft market finally ends?
There are more questions than answers concerning where pricing is headed.

Environmental exposures
Bright spots exist for agents.

Dagley Insurance named the Astonish Results 2010 e-Marketing Agency of the Year
Texas firm ventures into digital marketing.

NYIE: New York's mulligan
Revival of the New York Insurance Exchange has support—and challenges.

 

COLUMNS
Agency Financial Management—Perpetuating is easy—isn't it?
By Robin C. Frost, ACA

Winning Strategies—Rapid producer validation
By Roger Sitkins

Agents E&O Loss Prevention—Commercial auto
By Curtis M. Pearsall, CPCU, AIAF, ARM, CPIA

Social Media Forum—Social media trends for 2011
By Tom Wetzel

Benefits Business—Health care for part-time, lower paid workers
By Len Strazewski

Benefits Products & Services—Health care costs and wellness incentives
By Thomas A. McCoy, CLU

Internet Marketing—Is e-mail marketing dead?
By Tim Sawyer

Public Policy Analysis & Opinion—The devil is in the details
By Kevin P. Hennosy

Customer Service Focus—Let's get personal
By Sue Stromberg, CISR

Enterprise Risk Management—Insurers lead the way
By Michael J. Moody, MBA, ARM

Beyond Insurance—Accelerating producer development and performance
By Gary Abram

Risk Management—Highlights from IRMI's Construction Risk Conference
By Donald S. Malecki, CPCU

Producer Self-Management—Presentation tools
By John Edward Love, CPCU

DEPARTMENTS
Court Decisions
Centuries of Rough Notes (PDF)
Rough Notes Staff
Reprints

ADVERTISERS INDEX & PRODUCTS PAGE (PDF)