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APRIL 2006
FEATURES
Cover Story:
In the spirit of service!
HFA Haywood and Fleming Associates engages the city of Gary, Indiana
Technology:
The night shift
ReSource Pro helps MGAs add hours to their day
Marketing:
Insuring the fitness craze
Health clubs: A market that continues to grow and mature
Other Feature Stories:
Risk management: A board issue yet?
Lloyd's study finds increased interest at the board level, more progress is needed
New ASPN links provide market clout for MGAs, retail agents
BISYS Specialty Programs/Tri-City Brokerage and PWIB wholesale brokerage, underwriting operations join ASPN Network
Hospitality premiums total more than $3 billion
The business of fun
From school sports to pro athlete insurance, Francis L. Dean & Associates serves the recreation
Don't ever give up!
Severely injured as a young man, Jack Fessler used grit and brains to build a successful independent
Lloyd's syndicates set up shop closer to U.S. brokers
Hiscox Group follows Beazley in establishing office in U.S. to write smaller premium business
Necessity: The mother of invention
Life insurers use securitization to meet increased reserve requirements
Nonprofit D&O: A growth market
RLI looks to expand its book of D&O and EPL for nonprofits
Hospitality industry
Hotels, bars and restaurants
D&O symposium
Discussion of D&O market conditions attracts insurance professionals
Serving up hospitality
Hospitality specialty is a natural for Heffernan Group
Specialization required
Captives need a bank with expertise in the field
RIMS looks to the future
Incoming president stresses QIP and ERM as major agenda items
Actuarial involvement in captive formations
Brokers considering a captive will have early contact with actuary
Debating industry issues
Rough Notes presents 2006 Community Service Award
Going global
Mid-sized brokers join the international marketplace
"A picture is worth…"
Fine arts insurance specialist describes the intricacies and opportunities of the collectibles market
Tort reform: A new approach
Proponents claim consumers lose in current environment
AAMGA SPECIAL SECTION
New president continues to advance AAMGA's core goals
Anderson focuses on education, networking and global presence
Beyond networking
Besides learning from industry veterans and peers, the Under Forty Organization gains valuable insight into international markets and reinsurance
Cyberfraud: The need for action
Online schemes and scams abound, and losses cost billions
Information in real-time
Automation Committee keeps AAMGA members ahead of the curve
American Modern Home president discusses industry conditions
First of series of audio interviews running at AAMGA Web site
Committee mentors membership
Governmental Affairs Committee continues vigilance
Informing members on issues and educating legislators about MGAs makes for a full agenda
Joining forces
With a common mission, three committees gain strength by working together
COLUMNS
Boosting Sales Efficiency—Alabama agency grows 35% in one year
By Michael Jans
Customer Service Focus—Be a service pro to reduce unpleasant surprises
By Carol Middlekauff, CIC, ARM
Risk Managers' Forum—Financial guarantee insurance
By Richard G. Rudolph, Ph.D., CPCU, ARM
Critical Issue Report—Credit for reinsurance laws
By Phil Zinkewicz
Benefits Business—Employee benefits goes high-tech
By Len Strazewski
Coverage Concerns—Business income insurance
By Roy C. McCormick
Enterprise Risk Management—Making a business case for ERM
By Michael J. Moody, MBA, ARM
To The Point—The regulators' trifecta
By Emanuel Levy
Agency Financial Management—Reaching the decision to sell
By Paul J. Di Stafano, CPA, CPCU
Public Policy Analysis & Opinion—January junkets
By Kevin P. Hennosy
Maximizing Automation—Taming the data monster with Excel, Part 3
By Wanda Shumaker
Marketing Matters—Client-centric marketing
By Nanci Evarts
Risk Management—Public official liability policies
By Donald S. Malecki, CPCU
Strengthening the Front Line—Women in the workplace
By Emily Huling, CIC, CMC
ADVERTISERS INDEX
DEPARTMENTS
Court Decisions
PF&M at a Glance
Rough Notes Staff
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