June 2009
FEATURES

Cover Story:
A new generation builds on firm's legacy
Revenues more than triple in a decade at this Tulsa agency.

Specialty Lines:
Serving the hospitality market
Restaurants, bars and hotels present opportunities, even in weak economy.

Marketing:
There's strength in numbers
Franchisor provides greater opportunities to agencies.

Technology:
Connecting the dots
Vertafore reorganization promises improved integration
of products, development and support.

Benefits:
Benefits/financial products fit risk management strategy
Clients respond well to new approaches to controlling
financial health & physical health.

Other Feature Stories:  
What factors drive carrier selection?
Celent survey examines criteria agents use to place business.

Insurers' appetite for acquiring MGAs
Some strong P-C insurers will be in an acquisition mode.

Specialty superstore
U.S. Risk brings skill and savvy to challenging niche markets.

Is agency E&O heading toward a hard market?
Various factors point to a move from a soft to a hard market.

RIMS eyes the future through an ERM lens
Webinars will supplement convention offerings.

PIA Young Insurance Professional award goes to Scott Harwood
Innovation is the watchword for this Virginia agent.

When wildfires threaten
Chubb's free service aims to protect homes.

Hotels and other lodging places
The market provides more than $3 billion in premium.

Global risks, local challenges
Multinationals turn to XL Insurance for help with insurance and compliance.

COLUMNS
Critical Issue Report—It's the economy!—Increase in litigation that follows a bad economy generally leads to a tightening market
By Phil Zinkewicz

Winning Strategies—Obtaining and retaining the best talent
By Larry Linne

Enterprise Risk Management—ERM: Way beyond compliance
By Michael J. Moody, MBA, ARM

Benefits Business—Long term care insurance deserves second look
By Len Strazewski

Beyond Insurance—Brand identity
By F. Scott Addis, CPCU

Building Equity Value—Managing the agency's sales pipeline
By Jeff Jenkins, CPCU

Risk Management—Courts still interpreting the Business Auto Policy
By Donald S. Malecki, CPCU

Public Policy Analysis & Opinion—Regulate me, please! (sort of)
By Kevin P. Hennosy

Producer Self-Management—Sailing the treacherous seas of follow-up
By John Edward Love, CPCU

Lessons in Leadership—Laughter: A vital ingredient of leadership
By Robert L. Bailey

DEPARTMENTS
Court Decisions
People Management
PF&M at a Glance
Centuries of Rough Notes (PDF)
Rough Notes Staff
Reprints

ADVERTISERS INDEX & PRODUCTS PAGE (PDF)