NOVEMBER 2007
FEATURES
Cover Story:
Work hard, play hard
Mackoul develops distinct presence in the New York metro area condo market.

Marketing:
Insuring social services
Program manager NIF Group brings experience and focus to a challenging class.

Technology:
Happy campers
ImageRight customers find the product delivers on its promise to improve operations, increase productivity, reduce expenses & eliminate paper.

Other Feature Stories:  
Quest for the middle market
ACE offers program tailored for middle market accounts.

Chubb's "green team" tackles renewable energy risks
Growth in environmentally friendly energy provides opportunities.

The Rough Notes Company Community Services Award
Honoring those who help others.

Riding a crest of benefits business on two coasts
Virginia-based agency's diversification boosts revenues, smoothing the waves in the P-C market cycle.

Turning tragedy into triumph
When all parties work together in the claims process, an insured's misfortune can have a happy ending.

Insuring home medical equipment
VGM Insurance works with local agents to protect HME providers and related risks.

Subprime crisis could lead to D&O, E&O claims
Lawsuits already have been filed by borrowers, investors and other affected parties.

Starr performer
Veteran underwriting manager C.V. Starr & Company makes its mark in excess casualty.

Services for the elderly
A large and growing market.

Medical tourism
Employers can save significant health care dollars by having employees seek overseas options.

Improving health literacy
AVRECO's small-hospital program combines coverage with patient-friendly education.

COLUMNS
Public Policy Analysis & Opinion—Living in interesting times
By Kevin P. Hennosy

Marketing Matters—Partnering for marketing success
By Nanci Evarts

Winning Strategies—Going against the flow
By Roger Sitkins

Customer Service Focus—The "customer first" mantra
By Cleva Moore, CIC, CRM, CPCU, AIS, AU, APA

Coverage Concerns—Earnings insurance
By Roy C. McCormick

Benefits Business—The uneasy open enrollment period
By Len Strazewski

Strengthening the Front Line—From the inside out
By Emily Huling, CIC, CMC

Enterprise Risk Management—ERM: Risky business
By Michael J. Moody, MBA, ARM

Beyond Insurance—Involving the underwriter in your client relationships
By Scott Addis

Risk Management—Bye-bye agreed value?
By Donald S. Malecki, CPCU

Risk Managers' Forum—D&O for nonprofits
By George Gladis, CIC, CRM, ARM

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DEPARTMENTS
Court Decisions
Rough Notes Staff
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