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Special Section Sponsored by Target Markets Program Administrators Association ReSource Pro …the leader in remote staffing for insurance agencies Company: ReSource Pro has been recognized by the International Association of Outsourcing Professionals and by Fortune magazine as the #3 “Rising Star” in the outsourcing industry for 2007, and a member of “The Global 100.” Mission: ReSource Pro’s mission is to free up the time of valuable (but higher cost) on-site agency employees—from routine back office paperwork, to higher value tasks, such as writing more business and delivering improved customer service. Services: ReSource Pro’s solution is to provide full-time, dedicated insurance processing specialists—in China—who speak fluent English, are quick & accurate, and who can connect remotely, securely, and seamlessly over the Internet to each agency’s existing system. About Remote Staffing: The purpose of ReSource Pro’s remote staffing is to segment the high volume, labor intensive work into two categories: 1. Those tasks that have to be done on-site by the agency’s well trained staff; and 2. Those routine processing tasks that can be done off-site by qualified “virtual” staffers in China...where the labor cost is lower. Furthermore, ReSource Pro customizes its remote staffing solution for each client, replicating existing client workflows and monitoring all performance to ensure quality control. Typical Tasks: Here are just some of the typical tasks handled by ReSource Pro’s remote staffers: • Submission entry, clearance, gathering missing information • Rating, quote preparation, and binding • Policy checking, issuance, and endorsements • Billing, reconciliation, and claims reporting • Inspection reviews, loss summaries, MVRs, etc. Advantages/Benefits: Here are some of the many advantages and benefits of using ReSource Pro: • Relief from having to find and train qualified staff • Allowing your current staff to focus on more important things • Routine tasks are performed overnight (due to the 12-hour time difference), so that all deliverables are ready the next day • Operating costs can be reduced by 30-50% • With a healthier bottom line, owners can put more of their energy into increasing revenues and growing their businesses • Individual remote staffers are assigned, full-time, exclusively to each ReSource Pro client, allowing for relationships to be built, expectations to be managed, custom training to be conducted via WebEx and in face-to-face meetings • All telephone, e-mail and WebEx interaction with ReSource Pro’s remote staffers are limited to agency staff...no agency customers interact with ReSource Pro remote staffers…unless specifically requested Why China: There is a large pool of intelligent, motivated, English-speaking university graduates in China. ReSource Pro has an office just east of Beijing, with its own trained staff of experienced insurance professionals dedicated to providing superior back office service at a lower operating cost. Integration: ReSource Pro integrates seamlessly with client systems, utilizing existing client workflows. Daily task updates are received via e-mail, fax, and suspense codes in the agency’s management system, according to client-determined priorities. Client Base: ReSource Pro currently handles more than 900 tasks for its client base of mostly small- to mid-sized insurance agencies across the nation. → Contact: ReSource Pro, LLC |
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