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SEPTEMBER 2007
FEATURES
Cover Story:
True synergy
Agency and credit union benefit from customer loyalty.
Specialty Lines:
Leisure risks/pay for play
Category runs the gamut from traditional risks such as golf courses to newer risks like inflatable.
Marketing:
A noble undertaking
Travelers invests heavily in improving claims service and ease of access for agents.
Technology:
The evolution of document management
Next-generation system gives agencies greater flexibility with client data.
Other Feature Stories:
Everything's comin' up roses
Comp underwriters are happy but cautious.
Insuring the great outdoors
From ATV tours to whitewater rafting, Gillingham & Associates has adventure risks covered.
The licensing maze
ILSA offers agents high-tech help in meeting complex requirements.
Crossing the finish line
As marathons and other events grow in popularity, having the right coverage is key.
Onshore vs. Offshore
Domicile selection is first step in setting up a captive.
Instant gratification
Selective's xSELerate technology provides agents with straight-through processing capabilities.
Perceived value
A look at trends in online auto insurance buying.
Alternative market report
ART market continues to grow in soft market.
Young Agents—Creating big opportunities in Big Sky country
John Braut spearheads campaign to revitalize Montana's young agent program.
SPECIAL SECTION
Sponsored by the Target Markets Program Administrators Association
COLUMNS
Beyond Insurance—The risk management audit
By Scott Addis
Customer Service Focus—Plan for success
By Lynn DellaCroce, CIC, CISR, CPIW
Enterprise Risk Management—Pressure from the board
By Michael J. Moody, MBA, ARM
Benefits Business—Capitalizing on the link between wellness and insurance costs
By Len Strazewski
Risk Managers' Forum—A brave, new world
By Richard G. Rudolph, Ph.D., CPCU, ARM
To The Point—Rekindle your entrepreneurial spirit—Homeowners and renters insurance are fertile fields of opportunity
By Emanuel Levy
Marketing Matters—Marketing commercial lines insurance successfully
By Nanci Evarts
Winning Strategies—The big questions for agency owners
By Roger Sitkins
Public Policy Analysis & Opinion—Modernized chickens come home to roost
By Kevin P. Hennosy
Risk Management—Producers: Beware of drawbacks to certificates
By Donald S. Malecki, CPCU
ADVERTISERS INDEX
DEPARTMENTS
Court Decisions
Ownership Changes
PF&M
Centuries of Rough Notes
Rough Notes Staff
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