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PROGRAM ADMINISTRATOR

Rockwood Programs

Key programs administered: employment practices liability (EPLI), E&O for life insurance and P&C agents, and podiatric medical malpractice

Rockwood Programs began operations in 1996. Since then it has grown into a $40 million insurance agency specializing in management liability products. The company administers several nationwide programs and is fully licensed in 50 states. It has the authorities and capacities to handle P&C, life, and A&H products on both an admitted and surplus lines basis.

The agency has been involved with the Target Markets Program Administrators Association (TMPAA) since its infancy. Rockwood’s President, Glenn Clark, had the idea of an association dedicated to the needs of program specialists over a decade ago. “We recognized how critical it was for this unique group to have a forum to address issues that are important to them,” says Clark. “We are justifiably proud of the contributions Rockwood has made to the organization’s success.”

Rockwood serves as the national administrator for several insurance agents’ errors and omissions initiatives. “We can provide an E&O answer for virtually any type of insurance agency,” states Pam Hauserman, program manager. “We are the administrators of nationwide programs established to write retail life agents, P&C agents, and managing general agencies. Rockwood also maintains several brokerage relationships to handle those risks falling outside of our underwriting authorities.”

Both the life/accident & health agents E&O and property & casualty agents programs are underwritten through Lloyds of London. Policies written through these programs receive up to $25,000 in identity theft protection at no additional cost. Some restrictions apply.

Rockwood’s MGA program is written through the International Insurance Company of Hannover Limited (Inter-Hannover). “This program—marketed under the ‘Rockwood Defender’ banner—represents a unique partnership joining a committed insurance carrier, experienced claims administrator, and program manager,” says Glenn Clark. “The carrier has provided a product with a competitive rate structure and one of the most comprehensive policy forms in the industry. The Rockwood underwriting team has extensive experience in this business segment. Our claims third-party administrator (TPA) will provide capable and passionate defense for our policyholders in the event of a loss. Wilson Elser is also available for pre-claims consulting and loss mitigation. We feel that introducing our insureds to their defense team before a claim occurs is a critical component of our policyholder relationship.”

Rockwood also serves as a premier distributor of employment practices liability insurance (EPLI). Coverage is offered through Avemco Insurance Company, an “A+” rated affiliate of Houston Casualty Company. Rockwood maintains relationships with other insurers as well—a flexibility that allows offering a broader array of coverages and policy terms.

“Rockwood has been involved with EPLI coverage since we first opened our doors 11 years ago”, says Darryl McCallin, vice president. “Our team is always working to ensure that the product offering stays relevant in an ever-changing marketplace. We provide a competitive rate structure, online rating tools, and a broad range of marketing aids to help agents sell this valuable coverage. Policyholders receive access to a fantastic risk mitigation program which helps our insureds identify and address employment-related issues before they become claims.”

Glenn Clark also discussed another EPLI-related initiative handled by Rockwood. “Most small firms cannot afford the minimum premiums required for most traditional EPLI policies. In response, Rockwood has developed an EPLI product specifically designed to meet the needs of companies with 15 or fewer employees. The product offers meaningful coverage for as little as $500.” This offering is marketed under Rockwood Guardian EPLI.

The agency serves as the administrator for a nationwide professional liability program for podiatric physicians. Rockwood offers a competitive policy form and a wide array of liability limit and retention options. These insureds also receive identity theft coverage at no additional cost.

There are times when Rockwood receives submissions that do not fit into the eligibility parameters of any program it administers. Rather than declining these risks outright, they are referred to one of our sister companies. Rockwood Specialty is a brokerage operation created specifically to assist in the placement of unique and/or one-off risks.

Anyone interested in learning more about Rockwood’s portfolio of products can access their Web site (www.rockwoodinsurance.com) where you can read about coverages, download applications and other pertinent information, and make submissions online. Inquiries can also be directed to Rockwood via telephone (800-558-8808) or through e-mail at: information@rockwoodinsurance.com.