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Specialty Lines:
Professional liability market view
Tech-related coverages attract increasing interest.
Marketing:
Making it personal (lines that is)
Technology and local presence give independent agents a leg up on direct writers.
Technology:
Made ya' look!
Greenworks Video simplifies adding video to your agency Web site.
Benefits Agency:
Building benefits towards 50% of revenues
Strong consulting focus is timely as health care reform looms.
Other Feature Stories:
Agency partners: Web-based marketing keeps pipeline full
StartUpSelling helps agents reach prospects with Webinars.
Home is where the care is
As more health and social services are delivered in home settings, GuideOne launches a product for Medicare-certified home health agencies.
The Rough Notes Company Community Service Award for independent agents
Recognizing an independent agent for extraordinary philanthropic service.
Community Service Award nomination form (PDF)
Social suicide
Employers, including agency executives, increasingly monitor job candidates online.
Beating the back-office blues
Outsourcing helps agencies manage workflows and free employees to learn and grow.
Why own when you can rent?
Before forming a captive, try renting a segregated cell.
Unique approach for captive advantages
General Agency Services offers ART solutions for niche programs.
One industry that's adding jobs: management consulting
The Hartford introduces professional liability policy for consultants.
A PEO can be an opportunity for agents
Agents can choose to write their insurance or even offer PEOs as an alternative.
Navigating the commercial marine market
Wholesaler UMS charts a steady course in brown-water and blue-water marine.
Keeping it simple
Liberty Mutual offers agents single-point access to distribution and service for commercial accounts.
COLUMNS
Risk Management—Darned if you do, darned if you don't
By Donald S. Malecki, CPCU
Winning Strategies—What your clients won't tell you
By Larry G. Linne
Management by Coaching—The power of reputation
By Kimberly Paterson, CEC
Customer Service Focus—Communication is the key to good customer service
By Maria Ann Dressman, CIC
Enterprise Risk Management—Beyond compliance
By Michael J. Moody, MBA, ARM
Social Media Forum—To blog or not to blog
By Tom Wetzel
Strengthening the Front Line—Let's talk!
By Emily Huling, CIC, CMC
Benefits Products & Services—Heading south for dental work
By Thomas A. McCoy, CLU
Public Policy Analysis & Opinion—Health care reform repercussions hit agents
By Kevin P. Hennosy
Internet Marketing—Recipe for success
By John Boudreau
Lessons in Leadership—Don't forget to ask
By Robert L. Bailey
DEPARTMENTS
Court Decisions
Centuries of Rough Notes (PDF)
Rough Notes Staff
Reprints
ADVERTISERS INDEX & PRODUCTS PAGE (PDF)
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