

August 2000

COVER STORY
One-stop risk transfer solutions
Cincinnati agency offers insurance and more
FEATURES
Credit coverage offers untapped potential for agents
Gerling, the world's third largest credit insurer, opens U.S. office.
Building the perfect niche
Motivation, discipline, and technology make Philadelphia Insurance a winner in its carefully chosen specialty markets.
TIG Specialty Insurance Solutions: Insurance for the fun of it
TIG Specialty partners with a leading MGU to craft coverages for sports, leisure and entertainment.
Cutting comp costs for clients
Company Nurse uses telephone triage to manage on-the-job injuries.
Premium Finance = Profit Power
COST Financial helps agents boost their bottom line by forming in-house premium finance units.
The great juggling act of having a family and a career
Super moms and dads in the agency.
Trucking business
Fuel costs are not the only expenses that are on the rise.
Alternative dispute resolution
Mediation offers an alternative that can reduce expenses and bad feelings among the disputing parties.
Finding and financing bright ideas for insurance e-commerce
Tobat Capital will invest in entrepreneurs with business plans in the early stages of development.
CBIC--A surety and niche P-C insurer that puts agents first
Seattle-based carrier specializes in the needs of contractors.
Coastal and inland flooding
Are we all at risk?
No easy answers
User group president calls on fellow agents to resist browser-based proprietary company Internet upload proposals.

DEPARTMENTS
Court Decisions
Internet/Fax Poll Forum
Tech News
Regional News
Region 1 Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont
Region 2 Alabama, Delaware, District of Columbia, Florida, Georgia, Kentucky, Maryland, Mississippi, North & South Carolina, Tennessee, Virginia, West Virginia
Region 3 Illinois, Indiana, Michigan, Minnesota, Ohio, Wisconsin
Region 4 Arkansas, Colorado, Iowa, Kansas, Louisiana, Missouri, Nebraska, New Mexico, Oklahoma, Texas
Region 5 Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, North & South Dakota, Oregon, Utah, Washington, Wyoming
COLUMNS
AAIS Coverage Perspective
Equipment breakdown coverage By Robert J. Prahl, CPCU
Managed Marketing
Building effective brand awareness By Kimberly Paterson
Coverage Concerns
Homeowners policy "extras" strengthen client relationships By Roy C. McCormick
Young Agent Forum
25th Annual Leadership Conference By Jeffrey Newman
Client Nurturing
Farming customer relationships with Internet power tools By Jim Cecil
Agency Financial Management
Clusters that have worked By Paul J. Di Stefano, CPA, CPCU, and William E. Ryan, CPA
Risk Problems/Solutions
Floor plan insurance By LeRoy Utschig, CPCU, ARM
Risk Management
Boatowner liability insurance By Donald S. Malecki, CPCU
Personal Lines Selling
Capitalizing on a "hot" economy By Troy L. Korsgaden
Agency Marketing Technology
Instant messaging By Steve Anderson
PF&M Companion
ISO form and endorsement changes By Christopher Ketcham, CPCU, CFP
Agents Council for Technology Action Report
Stand up and be counted By William M. Houston, CPCU, ARM
Questions & Answers
Agents' E&O Review
Insurance Market Update
Centuries of Rough Notes
Rough Notes Staff
Reprints
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