COVER STORY
Going against the grain - Cold calling and lots of small accounts fuel rapid growth for Nixon & Lindstrom.
FEATURES
Technology: Beyond 24/7 - Advanced Automation helps agencies understand that customer service alone will not build their business.
Marketing: The generational shift - Studies reveal marked changes in younger employees’ attitudes; successful agencies share their strategies.
Other Feature Stories:
Fulfilling the technology promise - Agency Systems offers agency management solution designed to enhance efficiency and increase productivity.
More than “providers” - Fireman’s Fund new management team stresses need to be “recommenders.”
The Rough Notes Company Community Service Award - Magazine seeks to honor independent agents.
Agencies ‘TAPP’ Westfield educational opportunities - Insurer hosts new producers for four weeks of training.
Weathering hurricane season - Independent agents braved seemingly relentless hazards to help insureds through this year’s storms.
And the winners are … - CSR award recipients show strength, savvy, and super service skills.
ASPN Resource Fair offers specialty market expertise - Well-attended sessions and networking highlight the Banff meeting.
ADVERTISERS INDEX
Global Marketplace - U.S. insurers look overseas for growth AAIS Perspective - The revised AAIS businessowners program Coverage Concerns - Hurricane “fallout” To The Point - Financial statement insurance: An idea whose time has come Critical Issue Report - The quintessential extension Risk Management - Decipher CGL changes with caution Strengthening the Front Line - Ideas for office fun(d) raising Enterprise Risk Management - Too little, too late? Benefits Business - Building a better benefits business Agency Financial Management - Agency purchase and sale agreements
DEPARTMENTS
COLUMNS
By Phil Zinkewicz
By Joseph S. Harrington, CPCU
By Roy C. McCormick
By Michael J. Moody, MBA, ARM
By Emanuel Levy
By Donald S. Malecki, CPCU
By Emily Huling, CIC, CMC
By Michael J. Moody, MBA, ARM
By Len Strazewski
By Paul J. Di Stefano, CPA, CPCU,
and Thomas Pepe
Court Decisions
PF&M at a Glance
Centuries of Rough Notes
Rough Notes Staff
Reprints