RESHAPING WORK In a market where employees have the upper hand, facing that truth and redesigning how we work...

CERTIFICATES—A RECURRING THEME? Who’s in charge?   Issuing certificates is not for the faint of heart, nor is it for...

AVOIDING PRODUCER PLATEAUS How to help producers live by the motto, “I’m not done yet!” All too often, an agency...

LESSONS LEARNED Education experiences during the pandemic can help bolster professional development By Dave Willis, CPIA To say the COVID-19...

BATTLING VIRTUAL MEETING FATIGUE Tips for more effective and engaged online meetings By Christopher W. Cook As COVID case numbers...