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General Articles

    EXCEEDING EXPECTATIONS

EXCEEDING EXPECTATIONS

Broken Glass EXCEEDING EXPECTATIONS Jacksonville agency owner goes above and beyond to deliver outstanding client service By Elisabeth Boone, CPCU A 90%-plus retention rate … five- star reviews from happy clients … low employee turnover … All of those attributes contribute to the success of Zelen Risk Solutions, a property/casualty independent agency founded in 2003 by Vicky Zelen, AAI, ARM,CIC, CRM. Based in Jacksonville, Florida, the agency writes a wide

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    EXTRAORDINARY LEADERSHIP AND EXEMPLARY ACHIEVEMENT

EXTRAORDINARY LEADERSHIP AND EXEMPLARY ACHIEVEMENT

EXTRAORDINARY LEADERSHIP AND EXEMPLARY ACHIEVEMENT Insurance industry “icon” recognized by IMCA By Peter van Aartrijk Emily Hathcoat, vice president of marketing with Risk Placement Services (RPS), was the 2020 recipient of the prestigious “Icon Award” from the Insurance Marketing & Communications Association (IMCA). The award recognizes industry veterans who’ve demonstrated a lifetime of marketing leadership. Emily recently spoke with Peter van Aartrijk, principal of insurance marketing firm Aartrijk, IMCA board

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    THE RISK OF OSHA FINES

THE RISK OF OSHA FINES

Risk Management By Randy Boss, CRA, CRM, MWCA, SHRM-SCP THE RISK OF OSHA FINES Are your clients prepared? The presidential election is now behind us, and whether your clients are feeling “blue” or seeing “red,” they need to be prepared because a new Occupational Safety and Health Administration (OSHA) could be knocking at your employer client’s door in 2021. And with a new administration will come some significant changes. I

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    THE NO SURPRISES ACT SNEAKS THROUGH CONGRESS

THE NO SURPRISES ACT SNEAKS THROUGH CONGRESS

Public Policy Analysis & Opinion By Kevin P. Hennosy THE NO SURPRISES ACT SNEAKS THROUGH CONGRESS NAIC views the legislation as “overdue reforms” In the waning days of the last Congress, something unusual happened—bipartisan legislation drafted to address a national need passed both chambers. Shortly thereafter, the No Surprises Act received the president’s signature. Finally, some real Schoolhouse Rock! stuff! The No Surprises Act “protects patients from surprise medical bills

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    RISING STAR

RISING STAR

RISING STAR IMCA award recipient demonstrates marketing leadership By Peter van Aartrijk Jennifer Edwards, 27, brand and community program manager with Argo Group’s San Antonio office, was honored recently as the 2020 recipient of the prestigious Rising Star Award from the Insurance Marketing & Communications Association (IMCA). The award recognizes outstanding young marketing talent and future leaders in the insurance industry. In the award nomination, Jennifer’s manager at Argo, David

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