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From The Latest Issue

    GROWING UP

GROWING UP

AGENCY OF THE MONTH GROWING UP Self-reflection determines upward direction for this Tennessee agency By Dennis H. Pillsbury When Donald S. Denbo and Johnny Thompson decided to start their own agency in 2002, they already had more than 30 years of friendship backing them up. They initially met at the University of Tennessee where they both played football. After college, they went their separate ways: Don off to Vanderbilt University

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    WELCOME TO INSURANCE TOWN

WELCOME TO INSURANCE TOWN

Professional Development WELCOME TO INSURANCE TOWN After experience on both the agency and carrier side, “The Mayor” now focuses on insurance podcast By Christopher W. Cook Northwest of Little Rock, Arkansas, you’ll find a city of around 20,000 called Maumelle. It has recreational lakes and an extensive bicycle trail system. But what many people don’t know is that this city is also home to a town—Insurance Town. And while you

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    CERTIFICATES OF INSURANCE

CERTIFICATES OF INSURANCE

Young Professionals CERTIFICATES OF INSURANCE An introduction to COIs: The pros and cons By Christopher W. Cook In one of the podcast episodes referenced in my April 2021 Professional Development article, the guest discussed the number of phone calls he would receive each day regarding requests for a Certificate of Insurance (COI), and how that number decreased once he created an online form that his clients could fill out themselves.

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    MANUFACTURERS E&O

MANUFACTURERS E&O

MANUFACTURERS E&O Carrier tackles four myths about the product By Christopher W. Cook Every so often in the news we hear about product recalls caused by manufacturing errors. Tainted lettuce causes a salmonella outbreak. Loosened straps on a highchair become a choking hazard. Medicine capsules that are 10 mg get packaged incorrectly in bottles labeled 20 mg. While product recalls can lead to dangerous and tragic situations, they remind me

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    THE FIRST DECADE

THE FIRST DECADE

The Young Pro-Files THE FIRST DECADE Young professional joins the industry after internship experience and now leads a specialty program By Christopher W. Cook In the insurance industry, certain dedicated young professionals stand out among their peers and are members of an elite squad of individuals. These are their stories. “Dun dun.” A lot can happen in a decade. For example, ten years ago, I was not a dad or

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