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Management

    ONBOARDING BEST PRACTICES

ONBOARDING BEST PRACTICES

ONBOARDING BEST PRACTICES Young professionals share training experiences By Christopher W. Cook After graduating with a B.F.A. in creative writing, I spent nearly a dozen years working in the food service industry. Whether it was a national or regional restaurant chain, a sports pub or a comedy club, I felt that the server training was fairly similar at each establishment. Learn the menu. Learn the table numbers. Learn the side

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    THREE PILLARS OF GROWTH

THREE PILLARS OF GROWTH

Leadership THREE PILLARS OF GROWTH INSURICA executives share lessons in leadership By Elisabeth Boone, CPCU How would you react if a potential acquirer told you that you could retain up to a 30% interest in your agency post acquisition? For the 29 agencies in the southwestern U.S. that have become part of INSURICA since 1995 when INSURICA acquired Agar Ford Jarmon & Muldrow in Norman, Oklahoma, that was a compelling

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    COMMUNICATING DIVERSITY’S VALUE

COMMUNICATING DIVERSITY’S VALUE

COMMUNICATING DIVERSITY’S VALUE Best practice ideas from professional insurance communicators By Dave Willis, CPIA Diversity and inclusion (D&I) has been an increasingly important topic of discussion—in society and in the insurance arena, as well. Carriers maintain departments and/or senior staff to intentionally manage D&I in their firms. Agents groups have initiatives to address the issues. And other organizations have brought together people around diversity and inclusion. This past summer, amid

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    THE AGENT LEADER

THE AGENT LEADER

Professional Development THE AGENT LEADER Sitkins Group podcast helps agency leaders become their best version possible By Christopher W. Cook We’re back. Welcome to the second installment in our series on insurance podcasts. The names Roger Sitkins and Brent Kelly should be familiar to readers of Rough Notes magazine. If you’re reading this issue from cover to cover, you’ve already come across one of their names in the byline for

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    VIRTUAL MEETING TIPS

VIRTUAL MEETING TIPS

VIRTUAL MEETING TIPS With virtual meetings more prevalent than ever, you need to maximize user experience By Michael Wayne Just prior to the start of the new year, a friend of mine and I were discussing a variety of topics. Somewhat unsurprisingly, politics, the pandemic, and premiums entered and exited the conversation. At one point, I looked at him and rhetorically asked whether there were people who genuinely believed that

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