INSURTECH INSIGHT FOR AGENTS AND BROKERS Rough Notes, BrokerTech Ventures look at practical, front-line innovations in benefits and more Agents and brokers know how quickly the industry is changing. Insurtech innovation is driving much of that change. And a growing percentage of that insurtech work is supporting the independent agency channel. By Dave Willis, CPIA This summer, Rough Notes launched a new column, BrokerTech Spotlight, in conjunction with BrokerTech Ventures
Technology
MAKING CUSTOMER SERVICE YOUR COMPETITIVE ADVANTAGE Turn technology into a benefit that catapults your agency ahead of others in the market By TJ Whelan Today’s insurance marketplace is saturated with options. To be competitive, you need to stand out. Perhaps the most obvious—but most difficult—way to do that is through pricing. You can’t set your prices too high unless you have the quality service to back them up, but if
The Young Pro-Files FROM THE FOOTBALL FIELD TO THE INSURANCE TECH FIELD Former NFL tight end helps build sales automation startup firm By Christopher W. Cook It’s that time of year again. Football! The National Football League (NFL) season kicks off this month, and as a New Orleans Saints fan, this writer is excited to see tight end Jimmy Graham back on the team. Let’s hope he and newly signed
FRAUD BUSTERS THE TECH (AND HUMAN) APPROACH TO WORKERS COMP CLAIMS HANDLING The best way to combat fraud takes both technology and human intervention By Lori Widmer It comes as no surprise to anyone operating a business that fraud is a big cost driver in workers comp. While it is not a large percentage of the claims filed (estimates from Radius Insurance put it somewhere between 1% and 2% of
