Public Policy Analysis & Opinion Questions arise about the association’s finances At the National Association of Insurance Commissioners (NAIC) spring...

Management by Coaching Small changes that can make a huge difference In a world where we’re constantly in search of...

Acquisition Acumen Successful acquisitions depend on a team of experts directed by a strong leader Ever see a Navy captain...

CUSTOMER SERVICE FOCUS What, when, and how to use it As a 40-year veteran of the insurance industry, it sometimes...

Agency Financial Management A developed plan and the right people are just a few of the key elements Making the...