FIVE STEPS TO DE-ESCALATE AN IRATE CALLER From listening to following through, it’s possible to diffuse most situations with the...

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INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Ring my chimes Current and former employees of Ring-Central participated in...

INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS No third-party beneficiary Chris LaBarbera hired Richard Knight, d/b/a Knight Construction,...