From The Latest Issue
REVOLUTIONIZING CUSTOMER EXPERIENCE
A thought leader's perspective on serving the modern insurance buyer By Mick Hunt In today’s rapidly evolving market, customer experience...
NATIONAL AFRICAN AMERICAN INS. ASSOC. NATIONAL
Empowering its members through professional development and networking opportunities By Christopher W. Cook Founded in 1997 by independent insurance agent...
GIVE A LITTLE, GAIN A LOT MORE
Standing in front of Zeller Insurance with his teammates, Nate West (third from left) is well known in Columbus, Indiana,...
BEST PRACTICES FOR TIME MANAGEMENT
Strategies for service staff, producers and principals By Heath Shearon Ah, time management—a topic that resonates deeply in the whirlwind...
3 Data-Driven Trends Paving the Way for The Future of Insurance
Driving value through digitization, hyper-personalized products, and passion for customers By Jamie Peers For decades, maybe longer, the insurance industry...
