Management
REVOLUTIONIZING CUSTOMER EXPERIENCE
A thought leader's perspective on serving the modern insurance buyer By Mick Hunt In today’s rapidly evolving market, customer experience...
ESCAPING THE GOOD-RESULTS TRAP
What’s holding you back? When you’re achieving good results, it’s tempting to not raise the bar on agency standards. By...
NAVIGATING THE FOUR PILLARS OF BUSINESS RISK
Helping clients understand and manage risk Effective risk management isn’t just about checking boxes; it’s the backbone of resilience for...
INSURANCE IS FUN (AND OTHER OXYMORONS)
Tooting the industry’s horn So, why the bad rap? ...People don’t like what they don’t understand, and they don’t understand...
LISTENING IS THE NEW SUPERPOWER
Mastering active listening for unmatched success By truly hearing and understanding your clients, prospects, and underwriters, you build trust, enhance...
