Management
LEARNING FROM THE BEST: PROVIDING WORLD-CLASS CUSTOMER SERVICE AT YOUR AGENCY
Customer Service Focus Does Disney-like overmanaging have its place? Jeff Bezos, Amazon chairman and CEO, commenting on the customer experience...
IF I WERE YOUR CEO
Winning Strategies The Rules of the Game: Roger’s Top 10 for powering growth, profits, and retention In a recent column,...
INDUSTRY PASSWORD SOLUTION UP AND RUNNING
Four ways you can encourage your carriers to sign up for SignOn Once What would you say are the...
FOUR ASPECTS OF SUCCESS … PRODUCT, PLATFORM, AUDIENCE, MONEY
Beyond Insurance Staying relevant in a changing environment The role of the independent agent is in flux in 2018. With...
INTENTIONAL LEADERSHIP
LEADERSHIP Three important steps insurance professionals can take to build leadership aptitude There is an old proverb that says, “He...
