Management
WHO IS THE MOST IMPORTANT PERSON IN AN AGENCY?
Customer Service Focus It might not be who you think Owners, principals, partners, and producers, all have important roles in...
THE EMPLOYEE INTERVIEW: A STRATEGY TO POSITION YOU AS THE UNDERCOVER BOSS
Beyond Insurance Use employee interviews to get in touch with the realities of your client’s organization As an agent or...
CULTURE: THE “X-FACTOR” IN YOUR ABILITY TO GROW YOUR BUSINESS
Management By Coaching Creating a solid corporate culture can work for—and not against—your agency and its performance Frustrated with the...
THE P-C RISK MANAGEMENT PROCESS … THE SOLUTION FOR THE HEALTHCARE CRISIS?
Beyond Insurance Use the five-step approach to improve the health and wellness of your employees As you know, the current...
TACKLING TOUGH EMPLOYEE TALKS WITH CONFIDENCE
The Innovative Workplace Use these strategies to foster loyalty and improve performance We all get cold feet when it comes...
