Management
SEARCHING FOR THE “NEW NORMAL”
Customer Service Focus By Mary LaPorte, CPCU, CIC, LIC, CPIA, AINS SEARCHING FOR THE “NEW NORMAL” Surprise! E&O did not...
FOCUSING IN ON VIDEO
Tactical Tech By Chris Paradiso FOCUSING IN ON VIDEO How to effectively market your business in a post-pandemic world Unless...
INDUSTRY PRACTICE GROUPS
Beyond Insurance By F. Scott Addis, CPCU, CRA, TRA, ASA, and Carolyn Smith, TRA INDUSTRY PRACTICE GROUPS Ten steps to...
AGENCY OPERATIONS MANAGEMENT
Inside Matters By Mary M. Belka, CPCU, ARM, ARe, RPLU, CIC, CPIW AGENCY OPERATIONS MANAGEMENT The time to formalize the...
THE BAD HABIT
Management by Coaching By Kimberly Paterson, CEC THE BAD HABIT Coaching a superstar when their fatal flaw is getting in...
