Tag: general

Customer Service Focus By Kathleen Fraley, CIC, CPIW REACHING FOR THE TOP: SURVEY SHOWS CSR PRIORITIES Customer service employees seek ...

The Innovative Workplace By Laura Kerekes, SPHR, SHRM-SCP GET BACK TO WORK! Managing the intersection of workers compensation with other ...

Dig a Little Deeper By Linda Ferguson, CPCU WHEN THE SHOE IS ON THE OTHER FOOT Questionable terms left undefined ...

Winning Strategies By Brent Kelly BUILDING BLOCKS OF AGENCY LEADERSHIP Know where you want to go and how you’re going ...

Rain on the roof: Must insurer pay for damage? Rita Garcia owned property in Miami that was insured under a ...