TOP CYBER THREATS FACING INDEPENDENT INSURANCE AGENCIES While threats have become more sophisticated, so have the tools for fighting back By Jason Gobbel A guy walks into a bar, orders a bourbon on the rocks, turns to his buddy and says, “Did you hear about the agency CFO who just wired $49,000 to some crook in Croatia?” Sounds like the start of a good joke, but it’s no joke. I
Management
Tactical Tech By Chris Paradiso THE LOYAL CUSTOMER Three ways existing clients can help grow your agency If you are an agency owner like me, your main goal is to expand and grow your business. The challenge, as we all know, is that generating new business is expensive. But the good news is that technology exists today that allows your existing clients to help grow your business. Growing an agency
Beyond Insurance By F. Scott Addis, CPCU, CRA, CBWA, TRA LEADERSHIP: THE WAY OF THE SHEPHERD Building, motivating and protecting your team How would you describe your leadership style? What characteristics make you an effective leader? Why are people willing to follow you? Leadership is a term that is frequently used in our society. It takes on different meanings depending on the context in which the term is used. Here
Management by Coaching By Kimberly Paterson, CEC PERFORMANCE FEEDBACK THAT GETS RESULTS Why your message may not be getting through and how to fix it It was Friday afternoon, and Max had one more item on his “to-do” list before heading off for a long weekend. This was the task he’d been dreading all week—yet another conversation with Kyle about all the people he was upsetting on his service team
Risk Managers’ Forum By Kyle Drawdy KEEP CALM AND CARRY ON Five lessons to live by There are thousands of individual skills that we, as risk managers, need to know to do our jobs successfully. These skills can range from mitigation techniques to contract negotiations to coverage expertise. A risk manager is a mix of an attorney, insurance agent, public relations expert, loss/safety coordinator, and accounting and finance specialist. We’ve
