Leadership Sarah’s Story: Three Lessons Learned Accept, adapt and persevere if you want to achieve outstanding outcomes By Lisa H. Harrington Sarah came to us unexpectedly and her story is full of lessons about how to live life and be a great leader. She didn’t make it into my book, because we had just met her as the second edition was published. Her story is inextricably connected to Toby, our
Management
Management by Coaching By Kimberly Paterson, CEC WINNING THE RACE FOR TALENT—PART ONE What you need to do now to attract and keep quality people If you’ve been trying to hire over the past six months, you likely know how fierce the battle for talent is. Experienced insurance professionals are aging or opting out of their jobs in record numbers. According to The Jacobson Group, specialists in insurance recruiting and
Tactical Tech By Chris Paradiso THE HANDS-FREE DIGITAL WORLD Consumers are adapting to the new environment—are you? Consumers and prospects are continuing to shift toward a hands-free digital world. Most mobile devices are being released with artificial intelligence (AI) technology that allows us to search with our voices rather than typing. Voice searches are conducted differently from their text-based counterparts. When making a voice search, instead of using specific keywords
Beyond Insurance By F. Scott Addis, CPCU, CRA, CBWA LEAD WITH PRI3CE TO STAND OUT IN A CROWDED MARKETPLACE Process to help differentiate while battling commoditization The single most important motivator in purchasing decisions is not data or facts. It is emotional response. Are there days when you feel you are fighting an uphill battle against commoditization? If so, you are not alone. Commoditization occurs when the consumer perceives little
Risk Managers’ Forum By Cristina Pedraza-Martinez, Esq., J.D., CPA, CIC FROM WITHIN THE CHAOS—IMPROVING THE AGENCY RISK MANAGEMENT PLAN Takeaways after Hurricane María As I begin to write this article, I look around my agency office here in Guaynabo, Puerto Rico, in disbelief. It almost seems impossible that just over a year ago Puerto Rico was enduring one of the most difficult times of its life, and our agency was
