Management
A TEAMMATE, NOT A TOOL
AI spans the divide between technological and human capital By Joseph S. Harrington, CPCU “We treat AI like a team-mate,...
AI IMPLEMENTATION
No need to rush in, but have a plan to By Joseph S. Harrington, CPCU For now, program managers can...
THREE YEARS FROM NOW
What if your agency finally worked the way you always hoped it would? Three years from now, your agency will...
WHEN EASY GROWTH ENDED
Appearances versus reality deep strategic danger … comes when market-driven growth is mistakenly celebrated as producer-driven growth. By Carolyn Smith,...
TAKING BACK THE NIGHT—PART 2: THE RIGHT BUSINESS MODEL
Avoiding clutter, discord, and difficulty In our experience, the number one contributor to agency operational disfunction is the absence of...
