THE VOICE OF THE AGENT How can program providers and others better take the pulse of their “lifeblood”? By Steve Bristow Program administrator/managers and insurance carriers must make it a priority to create opportunities for the voice of the independent agent to be heard on a range of business topics: products, underwriting and service. With life in a remote world during 2020 and 2021, though, some companies
Management
[89%] of workers admit to experiencing burnout … . [While] burnout is not the only reason people are leaving their jobs … it’s a factor that businesses can’t afford to ignore. Management by Coaching By Kimberly Paterson, CEC THE BIG QUIT Is burnout forcing your people out the door? “Your business is important to us, and we apologize for the longer-than-average hold-time due to current staff shortages,” said
Great customer service involves helping clients to understand how their insurance works. This helps to protect the client and the insurance agency. Customer Service Focus By Catherine Trischan, CPCU, CIC, CRM, ARM, AU, AAI, CRIS, MLIS, TRIP EDUCATION AS CUSTOMER SERVICE What your commercial clients don’t understand about their insurance can hurt them and you There are many areas where commercial clients’ understanding of their insurance
[I]t can be assumed that by focusing on building and running a best-in-class insurance brokerage, owners can command their own destiny and be shareholders in a resilient and rewarding asset class. Acquisition Acumen By James Graham WHEN WILL THE MUSIC STOP? Despite not knowing the future, a few key risks can affect market pricing It is no secret that valuations of insurance brokers have been rising steadily
The main differentiating factor … for success is proactive, intentional leadership. Agencies cannot run themselves; employees, regardless of how motivated they might be, need clear structure and purpose. Inside Matters By Mary M. Belka, CPCU, ARM, ARe, RPLU, CIC, CPIW TRENDING—INTENTIONAL LEADERSHIP Leadership is a primary risk management tool We live in interesting times. For many years it was possible to be a fairly successful agency owner without much
